Michael Mcmillan Email & Phone Number

Bensalem, Pennsylvania, United States

As a customer success advisor I oversaw the entirety of a customers journey from initial phone call to delivery of their vehicle. Gettacar is a start up company designed to revolutionize the purchase process for our customers. As a CSA we aim to deliver a unique car buying experience aimed to make car buying convenient and stress free. - Conducting welcome calls for approved, approval pending and third party customers. - Engaging consistently with customers via phone calls, text and emails with a 35 outbound call minimum.- Controlling the entirety of the finance & insurance process. Daily Task include: Identifying optional inventory, maintaining relationships with 12 active lenders, analyzing several approvals for best fit, ensuring profit margins are maintained with a consistent penetration on F&I products, handling customer objections, and structuring deals to account for financial needs of customers. - Supplying customers with excellent and consistent customer service throughout their 7 day test period, in addition to continuing service throughout ownership of the car.

Warminster, Pennsylvania, United States

° Continually exceeded Hertz Car Sales Corporate 14 unit a month quota, for 13 months in a row. ° Responsible for the sales process from the initial lead including answering customer phone calls, emails and preparing their introductory paperwork. ° Crafting an initial pitch to customers explaining additional Hertz services such as financing, warranties and service protection plans.

Warminster, Pennsylvania, United States

Horsham, Pennsylvania, United States

 Utilized Aerotek’s computer application system, Indeed and CareerBuilder to identify best fit candidates for our client’s job openings.  Maintained an average of 50 to 70 daily outbound calls to candidates matching job requirements.  Conducted on site interviews with candidates to assess if they possessed the necessary skills the client requested, and to identify areas to improve upon for future interviews with clients.  Edited resumes and conducted reference checks for our best fit candidates, prior to submitting them to clients. Prepped candidates for their company interview by running mock interviews, addressing any previous issues and instating confidence in their ability.

Bachelor'S Degree, Political Science And Government

Activities and Societies: Habitat for Humanities - member Pennsylvania State Education Association - Regional PACE leader

Bachelor'S Degree, History