Michael Silva Email & Phone Number

• Lead a team of Senior Managers over integrated coverage of Retail, Preferred Banking, Merrill, and Private Bank businesses• Develop annual Plan considering key business risks, legal entities, and laws & regulations• Collaborate with executive management and Risk and Compliance partners including: Operational Risk, Enterprise Independent Testing, Legal, and corresponding sub-committees• Challenge management to adopt appropriate controls, policies, and effective risk frameworks• Ensure risk framework impacts and operational losses are within defined parameters• Drive quality, consistency, and results across operational plans and issue validation program• Define ongoing measurement/KPI’s that are continuously monitored and evaluated

Charlotte, Nc

• Lead a team of Senior Managers responsible for evaluating skills and development across the division, reviewing staffing, and aligning the right skills to the work through resource sharing• Implement a holistic resource strategy and a new capacity management system for 600+ auditors to enhance development, optimize staffing, and align subject matter expertise• Responsible for executing a comprehensive diversity recruiting and sourcing strategy• Provide data-driven leadership to facilitate department’s strategies, priorities, and metrics• Developed optimal organization structures to drive more timely decisions and supervision• Helped decrease turnover at the 3 and 5 year marks from 20% to 12% and from 36% to 29%• Build and maintain a pipeline of diverse candidates through networking and outreach• Establish and enhance strategic partnerships with Hispanic/Latino Professors and Student Organizations at various North Carolina Universities • Partner with Campus and Diversity recruiting to further identify talent for the organization

• Launched the PMO including methodologies, tools, training, and mobilizing resources while coordinating across key stakeholders• Provided governance routines and structure to ensure project timelines and deliverables were on time and on budget• Re-designed processes within the division to further optimize organizational strategy• Executed changes based on results from the Process Modeling Factory• Process lead for the People Strategy Horizontal Pilot. Led assessment activities to identify opportunities across the end to end associate journey • Supported Corporate Audit teams with expertise on Phase 2 Operational Excellence deliverables

• Coordinated and directed 45 Law/Reg Owners and 260 Consultants in a matrixes environment: including development of training programs, monitoring tools, and needs assessment processes• Identified and recruited future cross-functional Law/Reg Owners and Consultants• Provided oversight and direction of Law and Reg requirements for the entire Audit division• Reviewed various model and strategy attributes and selection criteria to assess regulatory risk• Drafted, reviewed, and implemented Law/Reg program policies and procedures• Reviewed regulatory complaints and responses for root cause analysis, trends, or issues• Directly supported initiatives by providing regulatory guidance and control design expertise• Created and presented reporting on state of Compliance, control functions, and emerging risks

Charlotte, Nc

• Supervised, directed, and coordinated efforts of multiple audit teams• Reviewed, evaluated, and trained associates on performance of audit practices and metrics• Conducted risk assessments and concluded on effectiveness and efficiency of control environment• Partnered with line of business executives to recommend strategic change in the organization• Developed and coached associates to achieve short and long term career goals• Utilized automated testing teams and strategies to increase efficiency and effectiveness of audits• Analyzed audit reports to ensure clear communication of risks and core audit issues and presented reports to General Auditors and line of business executives

Wilmington, De

• Perform Vessel Safety Checks (VSCs) and assist on search and rescue operations• Conduct approved maritime and boater safety training courses• Augment Coast Guard Recruiting Offices (RO) to identify and recruit future service members Direct Entry Petty Officer Training (DEPOT): Cape May, NJ • Gained practical experience in military courtesies and justice, leadership, code of conduct, supervision, and Coast Guard assets and missions• Conducted drills on seamanship, first aid and survival, damage control, and communications

Bs, Information Systems / Accounting

Certificate, Design Thinking