Michael Adel Email & Phone Number

Cairo, Egypt

● Acquire supply to meet the requirements of the market and provide best-in-class reliabilityand provide the perfect experience for Customers.● Setting up direct and indirect channels for fleet acquisition like referrals, and conductingon-ground marketing activities.● Creating offline and online campaigns for creating a strong funnel base for a smoothacquisition.● Setting targets and OKRs for the team and setting up a process to engage with the vendorsand suppliers… Show more ● Acquire supply to meet the requirements of the market and provide best-in-class reliabilityand provide the perfect experience for Customers.● Setting up direct and indirect channels for fleet acquisition like referrals, and conductingon-ground marketing activities.● Creating offline and online campaigns for creating a strong funnel base for a smoothacquisition.● Setting targets and OKRs for the team and setting up a process to engage with the vendorsand suppliers to get the ground pulse on a regular basis.● Understanding couriers trends and behaviors to discover the best opportunities for growth.● Initiating ways to understand the reasons behind supply shortages and the churned couriersand how to overcome them.● Drive the loyalty and engagement programs for better supply channels.● Collaborate with the Operations department on building and improving the cost ofacquisition and cost or supply on an ongoing basis.● Proactively understanding and building seasonality in supply to activate relevant channelson a timely basis to ensure a continuous flow of supply for all covered areas.● Manage vendor relationships to increase supply on the company Platform.● Hire & coach a team of onground supervisors to evaluate our courier's performance Show less

Cairo, Egypt

- Responsible for overall operational management and performance of delivery operations.- Acquire supply to meet the requirements of the market and provide best in class reliability and supply experience for Customers.- Manage merchant relationships to increase supply for the branches.- Assign delivery to couriers according to schedules and route plans.- Achieve KPI & SLA of delivery & pickup commitment.- Supervise the On-Ground team to ensure that safety best practices are… Show more - Responsible for overall operational management and performance of delivery operations.- Acquire supply to meet the requirements of the market and provide best in class reliability and supply experience for Customers.- Manage merchant relationships to increase supply for the branches.- Assign delivery to couriers according to schedules and route plans.- Achieve KPI & SLA of delivery & pickup commitment.- Supervise the On-Ground team to ensure that safety best practices are being followed while handling shipments- Evaluate all aspects of employee performance and provide coaching or discipline as needed. Provide operations staff with guidance and support to cope with volume growth.- Create openness with customer communications by ensuring notification of delays or updated estimated delivery times.- Resolve packaging/damage incidents and work with fulfillment and last-mile partners to ensure customer happiness.- Ensure that the escalations of the Payments for Drivers are solved, and the drivers are satisfied Show less

Cairo Governorate, Egypt

- Setting up a limousine fleet- Provide training for all on-ground Supervisors- Financial leasing services and Car rental and revenue sharingCommunicate detailed contracts, rental policies, and procedures- Communicate detailed contracts, rental policies, and procedures- Checking mileage and inspecting for damage when vehicles are returned.- Handling payments, rental insurance and gas fill-ups- Communicate with insurance companies when necessary to resolve claims for the… Show more - Setting up a limousine fleet- Provide training for all on-ground Supervisors- Financial leasing services and Car rental and revenue sharingCommunicate detailed contracts, rental policies, and procedures- Communicate detailed contracts, rental policies, and procedures- Checking mileage and inspecting for damage when vehicles are returned.- Handling payments, rental insurance and gas fill-ups- Communicate with insurance companies when necessary to resolve claims for the repair of damage upon return of vehicles.- Analyze budgets and various financial statements to ensure profitability. Show less

Cairo Governorate, Egypt

- Acquire supply drivers to provide best-in-class reliability and supply experience.- Ensure reliability and experience across all Careem CCTs on a daily basis. Solve ops issues in real-time, - having enough backups for crisis situations, and make sure business runs smoothly.- Manage vendor relationships to increase supply on the Careem Platform.- Do tests for prospective drivers using online software to screen and ensure quality driver applicants are provided as potential… Show more - Acquire supply drivers to provide best-in-class reliability and supply experience.- Ensure reliability and experience across all Careem CCTs on a daily basis. Solve ops issues in real-time, - having enough backups for crisis situations, and make sure business runs smoothly.- Manage vendor relationships to increase supply on the Careem Platform.- Do tests for prospective drivers using online software to screen and ensure quality driver applicants are provided as potential hires.- Leverage insights from analytics data by providing analyses, reports and dashboards for ops initiatives.- Handle driver complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.- Develop and maintain relationships with driver-applicants through verbal and written communication to ensure engagement and readiness through the onboarding process. Show less