Michael Allred Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

Building new servers, and adding new server hardware as needed.Monitor, maintain, and update security related software on servers and end points.Perform minor repairs to office equipment and printers; coordinate major repairs with vendors. Provide recommendations regarding better utilization of systems.Create and update documentation regarding computer licensing for end-user systems, systems setup and any policy/procedures needed to operate, maintain, upgrade and restore systems to working condition.Recommend, purchase, setup, clone, test, maintain, support, troubleshoot, repair and upgrade telephony and office equipment necessary for proper performance including electrical and cooling. This includes telephone switch, telephones, unified messaging and cost recovery.Add, move or delete telephones as needed.Ensuring that the network infrastructure is up and running and secure; coordinate major repairs/upgrades with vendors.

Greensboro/Winston-Salem, North Carolina Area

Provide support for computers, printers, Cisco IP phone system, and voice mail. Administer and maintain servers related to the phone and voice mail system. Order new computer equipment and peripherals as needed.

Provide Apple and Lenovo warranty support/repairs. As an Apple Certified Specialist I would also provide solutions to home/small business owners.

Manage and maintain accounts/groups, hard drive quotas on Windows servers. Check paper and printer supplies daily in labs. Ensure computer labs were ready for class each semester. Monitor print server and clear jobs when needed.

Desktop support for end users and labs. Warranty work on PC's and Apple computers. Helped with managing various Windows and OS X servers that supported the labs. Worked on various projects with other IT departments when needed.