Senior Program Manager, Office Of Motorist Modernization
CurrentManages the Motorist Modernization Program, a multi-year three phase plan to re-engineer the driver license and motor vehicle systems which process over 30 million transactions and generate over $2.5 billion in revenue annually. The new systems are encompassed in the Online Registration and Identity Operating Network (ORION), a custom developed software system, which utilizes real-time interfaces, streamlines data input, meets legal requirements, provides transaction accountability, and improves service delivery with a flexible, expandable system. Ensures projects align with agency goals and delivers expected benefits while overseeing a team consisting of Project Managers, Business Analysts, Developers, Communications Consultant, Contract Manager, Database Architects, Solution Architects, Organizational Change Management team, and multiple vendors. Manages IT change management process for all projects ensuring successful prioritization, approval, scheduling, and execution. Key contributor for annual submission of legislative funding requests and associated documents required for IT projects. Reviews and approves project deliverables ensuring compliance with contract provisions. Partners with Florida Digital Service and the Independent Verification and Validation vendor to ensure program meets statutory reporting and oversight requirements.Significant accomplishments:• Completed Phase I, implemented ORION’s Driver License Issuance in 233 geographically separated offices across the state and launched new self-service Portal at a cost of $36.5M. • Developed and executed plan to virtually support the simultaneous implementation/production verification of ORION in up to 23 geographically separated offices during the COVID pandemic ensuring on-time project completion.• Implemented ORION’s Motor Vehicle Inquiry functionality and initiated the Motor Vehicle Issuance Pilot, the phase roll-out of functionality to select offices scheduled to run through April 2025.