A strong team player, mentor, and a company advocate. A Proven track record on delivering Customer Satisfaction. Over 30 years in the Medical Imaging Field. Easily establishes professional working relationships with co-workers and customers. Highly motivated worker with well developed interpersonal and communications skills. Trained in customer project management processes, subject matter expert (SME) in SAP, Salesforce, OneEMS, & ServiceMax. Highly organized, detail focused, business process driven, self-starter who takes initiative and drives projects to completion. Technical experience in the field and remote servicing of sophisticated medical electronic equipment with a strong emphasis in Linear Accelerators, X-RAY, MRI, CT and Robotics Systems. Excellent PC background including PACS, HIS, IT, Unix, Linux, Dicom, Networking, All Microsoft Servers and PC's. Maintain a cross reference SharePoint site to ensures that the requirements of compliance and safety programs is completed on a timely basis including CAPA, FCO, FSN, policies, procedures, environmental, complaint handling, health and safety laws. Utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineers. Implementing best practices and process improvements while diagnosing problems applies effective solutions and determines follow up action plans. Drives increased productivity through utilization of remote tools and technical skills. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions responding to daily customer-centric activities. Documents customer information and recurring technical issues to support product quality programs and product development. Performs, as an experienced specialized worker, assignments that require broad consultation of specialists to get a clear view on what must be delivered and complex analysis of the available data in order to decide how to best carry out the service plan. Finds solutions by involving data from multiple resources using Root Cause Analysis. Takes initiative and identifies problems in actual way of working, formulates alternatives and recommendations, develops and introduces new supporting sub-processes and improves existing processes and documentation utilizing lean processes. • Project Management PMP Certificate.