Michael Atz Email & Phone Number

Punta Gorda, Fl, Us

Remote

Enterprise Diagnostic Informatics (EDI) is part of the business cluster Precision Diagnosis (PD). It is the key enabler of our company-wide approach to transform towards an IT Healthcare solutions company. Our business categories provide specialized IT solutions and long-term partnerships to improve performance, service lines and collaboration across departments; internally as well as externally. Contribute to the financial results for the business. Also, builds and maintains the program organization, chooses the ways of working, defines the interfaces with other functions while driving a systematic approach to improve productivity and increase compliance. Facilitates with cross functional groups as a change advocate to create sustainable solutions, productivity improvements through lean techniques, practical problem solving and six sigma techniques to solve problems.

Remote

2020 Pinnacle award winner. Provide Remote Technical Support and remote diagnostics to external healthcare customers and field partners. I am able to resolve customer service events by leveraging Philips tools and resources. Remotely diagnose, recommend parts, repair procedures, and image quality troubleshooting. CT systems, technical support to Diagnostic Imaging Engineers, CT Technologists, Physicist’s, Bio-Medical Engineers, and Radiologists. I am a key member of the implementation project and/or support team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise, mentors and trains customers to maintain their systems. I drive continuous improvements of our implementation methodology, represent Philips professionally in both customer and internal team situations. Expert utilization of appropriate remote tools to resolve issue and thus avoid dispatching of service call to Field Service Engineers. Implementing best practices and process improvements while diagnosing problems, applies effective solutions and determines follow up action plans. Drives increased productivity through utilization of remote tools and technical skills. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions responding to daily customer-centric activities. Documents customer information and recurring technical issues to support product quality programs and product development. Performs, as an experienced specialized worker, assignments that require broad consultation of specialists to get a clear view on what has to be delivered and complex analysis of the available data in order to decide how to best carry out the service plan. Finds solutions by involving data from multiple resources using Root Cause Analysis. I develop and introduces new supporting sub-processes and improves existing processes utilizing lean processes.

Greater New York City Area, South West, And Germany

Managed a team of Field & Remote Technical Support Engineers in Germany & Switzerland. Successfully built, mentored, the team and shared ownership as this defined success in terms of a whole team approach, while applying a continual improvement process. We established & maintained effective relationships with customers while developing and maintaining customer satisfaction through personal contact and prompt resolution of company processes and system related issues. Effectively project managed installations, new product introductions, and upgrades of robotic mounted linear accelerator of a CyberKnife KuKa robotic mounted linear accelerator and networks. The CyberKnife has multiple subsystems, including a Linear Accelerator, high voltage modulator, 3 collimator housings, fixed, iris and a MLC, Motion Tracking System, Target Locating System consisting of a high frequency X-ray generator a High Voltage X-ray tube and amorphous silicon detectors, pneumatic systems, water chiller, RoboCouch, Robotic Xchange table, Kuka Robot, Unix/Linux computer control systems all networked together. Tomo Therapy Helical linear accelerator, networks and treatment planning system. Managed installations, upgrades, maintenance and technical support resulting in 99% up time and 100% contract retention.

Greater New York City Area

Leksell Cobalt C-60 GammaKnife, Leksell Gamma treatment planner, Elekta Multi Energy Photon and Electron linear accelerators, MLC, IView, X-ray Volume imaging, Impac treatment planning stations and networking systems.Completed installations, upgrades, maintenance on the GammaKnife, linear accelerators, X-ray image guidance resulting in 99% uptime and 100% contract retention.

Greater New York City Area, Wilmington North Carolina

Manager/Team Leader/Field Service Engineer 2000 - 2006Install, maintain, service and upgrade X-ray, CT and MRI systems.Remote Service Engineer (RSE) remotely diagnose and repair image quality issues on MRI systems. Magnet and Cryogens (MAC) team leader, reduced cryogen consumption by 10%. Manage a team of 12 field engineers and 130 MRI systems in NYC. Manage a team of 10 field engineers in North Carolina on all modalities increased profit margin by 12% maintaining uptime and customer satisfaction above 99%.Received "Boundryless" Management Award. Field Service Engineer - 1990 - 1996X-ray systems, Cardiovascular, Angiography, Rad, R&F, C-arms, mammography, networking and Radiation Oncology products.Maintained an uptime and customer satisfaction of 98%.

Greater New York City Area

Installation, service and upgrades on Conventional MD, KD and Primus Digital Multi Energy Linear Accelerators, Simulators and Networking systems.Completed installations, upgrades, and maintenance resulting in 99% uptime.

Greater New York City Area

Installation, service and upgrades on the SL 75/5, SL 18/20 and 25 Multi Energy Linear Accelerators, MLC, MLP, SLS Simulators and networking systems.Maintained an up time of 98% on all Radiation Oncology products.

Bamib, International Business Management

Dtee 2, Digital Electronics

Education record

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.99

Activities and Societies: Summa cum laude

Master Of Business Administration - Mba

Activities and Societies: Summa cum laude