• Utilized CG4, ServiceNow, and Project Management principles to drive towards completion a global enterprise initiative to inspect, inventory, and catalogue IT infrastructure assets deployed on premises at TechWood HQ and co-locations. • Minimized downtime by coordinating with key onsite stakeholders to prevent service interruptions within production facilities including office studios, networking rooms, server closets, and data centers. • Fulfilled project goals and created deliverables including unique asset tags, product identifiers, and an updated repository of data maintained in relational databases for processing by cost control analysts, members of senior management, and other stakeholders.

• Implemented new network security measures, created new network diagrams, and otherwise assisted the company by deploying and managing onsite infrastructure and equipment. • Localized support resource for remote engineers in updating network infrastructure to ensure new compliance standards.• Dedicated IT service personnel for corporate management and business process offshoring staff on-premises.

• Corporate IT operations analyst supporting the multinational hospitality enterprise by providing hardware, software, and systems support in multiple organizational units across the global network.• Coordinated and created resolutions to regular and escalated incidents and requests generated by inbound communication to the network operations center to facilitate remote access, resolve technical issues, and maximize operational efficiency in production services and business operations. • Principal asset management analyst including inventory and staging of new network topologies and devices, hardware troubleshooting, and regular fulfillment and communication to extended vendor networks. • Persistent NOC LAN/SDWAN monitoring of enterprise resources including on-premise, cloud, and hybrid networking equipment like switches, routers, and servers (database, application, failover) with constant practice in IT Security methods and applications.

Fiscal Accounting Operations, Data Transparency Division Intern @ Bureau of the Fiscal Service (US Department of Treasury)