Michael Sheldon Email & Phone Number

United States

• As the Business Development Executive for North America, I lead Telvista’s BPO growth efforts, focusing on expanding our service offerings across industries such as healthcare, retail, automotive, telecommunications.
• Leading business development efforts to drive Telvista’s BPO service offerings, focusing on customer service, collections, retention, and back-office optimization.
• Collaborating with internal teams to ensure the seamless delivery of services that exceed client expectations.
• Developing and implementing strategies to identify and capitalize on new business opportunities.
• Building and nurturing client relationships to foster long-term partnerships and growth.

San Antonio, Texas Area

• Responsibilities:I oversee efficient and accurate order fulfillment utilizing the Configure Price Quote (CPQ) tool, adeptly negotiating agreements such as distributor, partner, and direct customer contracts. As a key.
• Surpassed performance benchmarks and perfected revenue maximization by acquiring 100% on service level agreements (SLAs), quality targets, and key performance indicators (KPI), while adeptly managing multiple contracts.
• Guaranteed punctual and seamless submission of contract order packages by facilitating coordination among consultants, Credit, Tax, Legal, Revenue Recognition departments, and customers.
• Enhanced revenue generation and decreased 50% processing time for key clients through comprehensive understanding and optimization of contract lifecycle.
• Offered specialized knowledge in deal arrangement and policy, encompassing contract conditions and product setups in adherence to regulatory standards.
• Optimized contract processing and Standard Operating Guidelines (SOGs) by implementing streamlined approval procedures.

San Antonio, Texas, United States

• Responsibilities:I oversee intricate account portfolios in Latin America within collections and addressed $8M in overdue accounts quarterly through cross-departmental communication, client meetings, rebilling, and.
• Attained 98% customer satisfaction during audit through strategic financial measures, such as executing customized payment plans, performing reconciliations, and partnering with sales for service adjustments, while.
• Achieved $8M quarterly and optimized revenue recovery through effective communication, contractual enforcement, and rigorous account review and reconciliation in partnership with sales support, accounts receivable, and.

San Antonio, Texas, United States

• Responsibilities:I've uncovered business prospects, conducted competitive analyses, and consistently exceeded sales targets by leveraging opportunities for cross-selling and applying a consultative sales approach. I've.
• Exceeded sales targets after spearheading the thorough redesign of marketing collateral for Event Department's Global Innovation and Leadership (GIL) Council, membership catering to C-Level Executives.
• Facilitated cross-functional communication in creating and refining contract terms and conditions for sales contracts, while fostering collaboration among finance, legal, and line of business.
• Generated $2M in revenue and new business leads by effectively managing the inaugural "Growth, Innovation, and Leadership (GIL) 2016: Mexico" event, with 200 participants.
• Elevated to Business Development Manager in Frost & Sullivan's Event Sales Department and GIL Membership Services by demonstrating excellent performance.
• Boosted engagement and satisfaction through the establishment of membership services and loyalty programs.

• Responsibilities:I reviewed vendor invoices and payments, promptly addressing discrepancies and ensuring the thoroughness, accuracy, and timeliness of data submissions. I investigated and verified claim details.
• Ensured prompt payments to all stakeholders and facilitated administrative closure of claims within 1-2 weeks after repair completion by overseeing invoice/estimate/supplement payments to collision centers.
• Achieved organizational success and high client satisfaction by mastering accurate claims management, thorough investigation, process refinement, and detailed analysis of vendor invoices.
• Earned recognition as a top performer in the Claims Department and achieved a 98% accuracy rate in claims processing by implementing a robust system of checks and balances.

Bachelor Of Business Administration (B.B.A.), International Business

Bachelor Of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies