Michael Sheldon Email & Phone Number

United States

As the Business Development Executive for North America, I lead Telvista’s BPO growth efforts, focusing on expanding our service offerings across industries such as healthcare, retail, automotive, telecommunications, and financial services. My responsibilities include identifying new business opportunities, negotiating contracts, and delivering tailored outsourcing solutions that improve operational efficiency, customer service, and overall business outcomes.Key Responsibilities:• Leading business development efforts to drive Telvista’s BPO service offerings, focusing on customer service, collections, retention, and back-office optimization.• Collaborating with internal teams to ensure the seamless delivery of services that exceed client expectations.• Developing and implementing strategies to identify and capitalize on new business opportunities.• Building and nurturing client relationships to foster long-term partnerships and growth.

San Antonio, Texas Area

Responsibilities:I oversee efficient and accurate order fulfillment utilizing the Configure Price Quote (CPQ) tool, adeptly negotiating agreements such as distributor, partner, and direct customer contracts. As a key member of the Deal Management team, I demonstrate proficiency in drafting and negotiating both standard and non-standard contracts. I prepare critical documents including NDAs, Master Service Agreements (MSA), Statements of Work (SOW), Requests for Proposals (RFPs), Requests for Information (RFI), and amendments. I gain comprehensive insights into contract management, including contract data, deliverables, and modifications, through the effective use of CRM systems.Achievements:• Surpassed performance benchmarks and perfected revenue maximization by acquiring 100% on service level agreements (SLAs), quality targets, and key performance indicators (KPI), while adeptly managing multiple contracts.• Guaranteed punctual and seamless submission of contract order packages by facilitating coordination among consultants, Credit, Tax, Legal, Revenue Recognition departments, and customers. • Enhanced revenue generation and decreased 50% processing time for key clients through comprehensive understanding and optimization of contract lifecycle.• Offered specialized knowledge in deal arrangement and policy, encompassing contract conditions and product setups in adherence to regulatory standards. • Optimized contract processing and Standard Operating Guidelines (SOGs) by implementing streamlined approval procedures.

San Antonio, Texas, United States

Responsibilities:I oversee intricate account portfolios in Latin America within collections and addressed $8M in overdue accounts quarterly through cross-departmental communication, client meetings, rebilling, and credit memo issuance.Achievements:• Attained 98% customer satisfaction during audit through strategic financial measures, such as executing customized payment plans, performing reconciliations, and partnering with sales for service adjustments, while demonstrating a results-oriented approach.• Achieved $8M quarterly and optimized revenue recovery through effective communication, contractual enforcement, and rigorous account review and reconciliation in partnership with sales support, accounts receivable, and customers.

San Antonio, Texas, United States

Responsibilities:I've uncovered business prospects, conducted competitive analyses, and consistently exceeded sales targets by leveraging opportunities for cross-selling and applying a consultative sales approach. I've identified and nurtured relationships with potential clients, partners, and stakeholders through networking, cold calling, and targeted outreach initiatives.Achievements:• Exceeded sales targets after spearheading the thorough redesign of marketing collateral for Event Department's Global Innovation and Leadership (GIL) Council, membership catering to C-Level Executives.• Facilitated cross-functional communication in creating and refining contract terms and conditions for sales contracts, while fostering collaboration among finance, legal, and line of business.• Generated $2M in revenue and new business leads by effectively managing the inaugural "Growth, Innovation, and Leadership (GIL) 2016: Mexico" event, with 200 participants.• Elevated to Business Development Manager in Frost & Sullivan's Event Sales Department and GIL Membership Services by demonstrating excellent performance.• Boosted engagement and satisfaction through the establishment of membership services and loyalty programs.

Responsibilities:I reviewed vendor invoices and payments, promptly addressing discrepancies and ensuring the thoroughness, accuracy, and timeliness of data submissions. I investigated and verified claim details, including policy coverage, deductible amounts, and prior authorizations, to ensure correct claim processing.Achievements:• Ensured prompt payments to all stakeholders and facilitated administrative closure of claims within 1-2 weeks after repair completion by overseeing invoice/estimate/supplement payments to collision centers.• Achieved organizational success and high client satisfaction by mastering accurate claims management, thorough investigation, process refinement, and detailed analysis of vendor invoices.• Earned recognition as a top performer in the Claims Department and achieved a 98% accuracy rate in claims processing by implementing a robust system of checks and balances.

Bachelor Of Business Administration (B.B.A.), International Business

Bachelor Of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies