Michael Bailey Email & Phone Number

Milton Keynes, England, United Kingdom

I'm a Customer Success Manager at VitalSource, dedicated to ensuring educational institutions and students maximize the value of digital content solutions. My role includes onboarding, account management, product training, and support, all aimed at delivering a superior user experience. I excel in data analysis to drive success and product improvement, while also fostering lasting customer relationships. I'm passionate about helping clients achieve their educational goals and believe in the power of technology to transform learning. Let's connect to explore how I can contribute to your organization's success.

West Sussex, United Kingdom, United Kingdom

Scoped, designed, and managed an international publishing program from the ground up. Oversight of process between colleagues in India, Australia, Russia, and the US from initial concept to delivery. Led weekly cross-divisional calls, management of the Jira pipeline, and gave presentations back to the business. Demand planning oversight for Academic Publishing in the UK and international markets. Arbiter of product pricing and discounting for the books business in all territories outside the North America Markets. Content delivery point person across a large number of e-book providers, library aggregators, and direct to institution book shops. Managing relationships with third party vendors and onboarding new ones.

West Sussex, United Kingdom, United Kingdom

Managing 3rd party eBook vendors for the EMEA digital business, focusing on catalogue rollout, all aspects of billing, and contract negotiation. Designing new pricing and discount models for future (and existing) pipelines in EMEA markets, Implementation of said models and follow-up analytics reported back to the global business. Managing the reintroduction of a custom digital model into the international market and growth into a new full custom print program, including budgetary sign-off responsibility. Demand planning and inventory oversight of the UK Academic Publishing business.

Chichester

Mainly focused on E-Learning and implementation of digital product in the education market. This includes extensive knowledge in e-text delivery and platforms, LMS integration, and custom bespoke digital publications.I build, maintain, update content, and users within various VLEs. My current key focus of which is WileyPLUS and WileyPLUS Learning Space.I also deliver a large amount of training both internal and external on our many and various digital solutions.