Michael Baker Email & Phone Number

Fanwood, New Jersey, United States

Support the development of new Franchise locations by providing pre-opening training and continuous post-opening support. Be a resource for the franchisee to help problem solve by providing necessary resources, answers, and communication in an effective and timely manner. Complete brand audits to ensure locations are maintaining the brand standards post-opening to ensure the company continues to be the best of the best in the industry. Build relationships with the franchisee and vendors to create a unified and transparent culture that is centered around effective communication. Manage and execute any and all assigned projects or tasks to support the company in continuing to aspire to greatness within the field of pet care.

Staten Island, New York, United States

Oversee day to day operations of a multi-million dollar unit and deliver operational excellence through profit maximization, talent optimization, operational execution, and an exceptional customer experience. Manage all parts of the logistical and visual workload through strong relationships with leadership team. Use data to set priorities to demonstrate a strong drive for success, execute all levels of Human Resources to build high performing teams, and clearly assign tasks as well as follow-up on objectives to manage and measure work effectively. Demonstrate managerial courage through strong interpersonal skills while getting the message across with an effective outcome. Use problem solving skills to deliver on all aspects of operations through all hurdles and roadblocks that will ultimately keep internal and external customers top of mind.

Ocean Township, Nj

Oversee day to day operations of a 65 million dollar location that included up to 300 employees in over 5 departments including logistics, receiving, food and beverage, hardlines, and ship from store. Manage all shipping and receiving functions for an average or $150,000 of inbound merchandise and $20,000 of outbound online orders daily. Manage and oversee all human resource functions for each department leader including payroll, scheduling, hiring and recruiting, and performance management. Support planning and communication of each leader’s workload for their department and validate all executed processes for brand standards. Build strong relationships with my peer group to support global operations and provide feedback to create a guest obsessed culture. Be the point person to receive, communicate, and drive all operational changes or initiatives from the regional level. Manage all workload while being the trainer for our selected market for all newly onboarded executives through an eight-week program before getting into role.

Brick, New Jersey

Oversee all loss prevention operations including metadata, analog and digital camera systems, and investigation and resolution of internal and external theft. Manage a team of undercover and visible associates to manage presence within the building. Build partnerships with my peer group to influence positive inventory control behaviors and trust within the store team. Be responsible for all shrink, swell, and safety reporting and results within a fiscal year. Lead all planning in terms of crowd control, safety initiatives and meetings, and events with high traffic. Support internal investigations within the district to resolve employee loss.

Brick, Nj

Oversee day to day operations of a multi-million dollar unit while supporting several units within a defined market at one time. Lead a diverse team of passionate individuals with varied experience to create an industry leading and unique customer experience. Manage all financial aspects including payroll, budgets, inventory, P&L, and internal/external marketing events. Support internal development of candidates through succession planning and field assessments. Manage all aspects of human resource functions, loss prevention goals and strategies, and head up the brand defining locations the company developed. Worked closely with home office team to drive new initiatives and manage any market testing for the company.

Jackson, New Jersey, United States

Oversee day to day operations of up to 30 locations with 40 employees on average. Make quick, effective decisions to maximize profits and decrease costs while giving the guest a once in a lifetime experience. Develop efficient operations within inventory control and use relationship building to deliver effective communication while working in a very high pace atmosphere that can hold 30,000-40,000 guests on any given day. Be self-accountable for all decisions within my control to deliver high profit margin, fast but effective inventory turnover, low cost of goods sold, and be a team motivator to drive these objectives.