Michael Baldini Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Laguardia Airport / Newark Liberty International Airport

Manage and maintain the Parking Revenue & Access Control Systems, as primary contact on call 24/7, with a staff of technicians, scheduling and coordinating preventative maintenance, service and installations for the Port Authority of NYNJ at LaGuardia Airport & Newark Liberty International Airport.- Catalyst with the implementation and training of the business management application software simPRO generating service & preventative maintenance jobs, project & service quotes, asset management as well as trend reports.- Created & implemented training presentations, provided feedback and mentoring to service technicians- Created and implemented ongoing training programs for service technicians ranging from database data entry procedures to equipment mechanical and software; resulting in increased knowledge of product metrics and operations.- Implemented a preventive maintenance program that resulted in thorough equipment inspections, decreased operational service calls and improved performance and troubleshooting ability of technical staff team members.- Assisted with the development, implementation and training of the CRM simPRO to the DESIGNA technicians and system engineers.- Prepared, presented and submitted request for quotations and service job invoicing with customer authorized back-up documentation, provided follow-up communications with an average of 30 days aging to payment.- Prepared and presented monthly and as required trend reporting to the customers, - Managed and maintained spare parts inventory ensuring accurate stock levels at all times, adjusting as needed, conducting quarterly physical inventory counts for presentation to management.- Administered all aspects the fleet maintenance and fuel program, including invoice auditing and submission to the accounts payable department.- Managed the equipment RMA process flow from receiving, documenting, shipping and returning to inventory.

Newark Liberty International Airport

Manage and maintain the Parking Revenue & Access Control Systems, as primary contact on call 24/7, with a staff of technicians, scheduling and coordinating preventative maintenance, service and installations for the Port Authority of NYNJ at Newark Liberty International Airport. Project managed new installations and add on equipment.- Developed and built positive working relationships with internal and external customers while working with the sales team to resolve issues.- Participated in proposal activities by assisting with such activities as time cost estimating, installation requirements, reviewed scope of work and sequence of operation including identification of risk on projects.- Assisted in the selection of the necessary sub-contractors required; ensuring professional, ethical and profitable services as per contractual agreement.- Maintained an equipment control log to track the status and stages of the projects.- Catalyst with the development and implementation of the CRM Hardcat Asset Management for the three airports (Newark, JFK & LaGuardia) and provided customer and technician training.- Planned, scheduled and conducted project meetings with the customer and sub-contractors developing and discussing job stages and strategies.- Collected and reported project progess and measurements at the appropriate points n the project.- Coordinated intra-departmental activities of the project, resolved project issues and ensured that all departments and support groups were adequately informed and involved.- Used inter-departmental resources and relationships to successfully ensure timely and cost effective job completions.- Cross sold equipment and services, generating and presenting quotations and follow through stages including presentation, customer sign off, services/products delivered and invoicing. Monitored the accounts receivable age reporting and continued communication with the customer upon payment completion.

Greater New York Area

Managed and coordinated 100+ Computerized Radiography & Dry Laser equipment installations per month realizing annual sales of $5 Million with a staff of four Regional Service Coordinators and Service Agent partners.- Collaborated with Sales, Customer Service, Business Operations, resellers and customer teams in the shipping and installation of 100+ Computerized Radiography systems per month. Received the KMMI Team Headquarters award for delivering 182 systems on-time, exceeding the department goals while expending minimal overtime and expenses.- Coordinated break/fix equipment service and preventative maintenance; managed and maintained system software licensing.- Collaborated with the Regional Service Managers ensuring prompt response times and meeting service quality goals.- Conducted annual performance reviews collaborating with the Regional Installation Specialists towards the goal setting phase of their evaluations ensuring the team members skill sets always improved- Managed and maintained the CRM Blue Folder- Assisted with the implementation of the CRM Astea for the National Technical Support & Service Coordination Call Center

Greater New York City Area

Managed the Onsite Photofinishing Equipment Field Service staff of 35 technicians and 5 regional supervisors with a $6 Million budget, ensuring complete and accurate compliance within company policies and guidelines.- Developed and implemented field staff Operational Procedures and Guidelines document resulting in more efficient service response time and customer relations with the equipment operators and management.- Created and coordinated equipment installation, training and preventative maintenance schedules.- Initiated staffing plan and successfully integrated two groups of technicians to function as one through mentoring, coaching and equipment cross training.- Interviewed, hired and coordinated training new technicians.- Conducted annual performance reviews, collaborated with the Regional Service Supervisors towards the goal setting phase of each technician evaluation ensuring the team members; skill sets always improved.- Managed and maintained travel expenditures staying within department budget.- Created technical bulletins for Konica Minolta digital mini lab systems.- Coordinated and provided on-site customer training and territory sales support.- Created and presented monthly trend and installation reports to customers and management.- Generated Sales presentations for territory representatives and provided assistance during the customer presentations.