Customer Response Center, Business Aircraft Customer Services and Support Responsible for finalizing work processes and responding to Customer requests (calls and email) in a timely and efficient manner. Most recently I have: Provided technical support to Customers worldwide Interfaced with Engineering, Production, Technical Publications to provide rapid responses to Customer Issues Revamped Customer Response Team handbook Organized flight following for GEAdditionally, I had to gain in-depth knowledge of AMMs, CMMs, IPCs , MetaWeb and DTS Systems:

JB Michor Incorporated is a fleet maintenance specialist that provides support for Penski, Ryder and other major transport truck carrier dealerships.Estimation, Consulting- Repair work estimation - Consulting and training for finishing and painting department- Part time position during engineering education

Completion Center: Global Express Responsible for preparing and painting Global Express aircraft for completions. This position also required experience in using electro-static paintThis position required the following: Specialization in aircraft exterior painting techniques Experience in air induction systems

JB Michor Incorporated is a fleet maintenance specialist that provides support for Penski, Ryder and other major transport truck carrier dealerships.Manager, Finishing Department  Responsible for process improvement of best suited paint manufacturer for industrial application Responsible for improvement of materials and processes applied to composite component repair Responsible for tooling improvement and training  Established automated paint estimating system Researched recommended and oversaw the implementation of automated paint system from ordering, stocking, and color creation Managed two employees Trained employees to adapt to new system and process Researched, recommended and made responsible for implementation of air induction system