Michael Barnes Email & Phone Number

San Antonio, Texas Metropolitan Area

- Ensures 100% contact rate and refines over 2,800 monthly leads to include Enlisted, Officer, Health Professionals, JAG, Spaceforce, Special Warfare, Chaplain and Inter-service transfer leads to determine qualified military service. - Utilizes Salesforce to conduct pre-qualification interviews using current operating instructional guidelines - Provides clear expectations and guidance ensuring interactive on-line advisors are in compliance with performance work statements and objectives- Maintains database with current information and provides benefits counseling focusing on applicant's personal goals and objectives

Las Vegas, Nevada, United States

- Conducted pre-qualification interviews with interested leads through various social media platforms- Tracked and recorded data on all leads in an appropriate manner following specific guidelines in accordance with Air Force Reserve regulations- Provided information to qualified leads on processing and employee benefits based on specific programs - Created positive experience by demonstrating ability to analyze potential concerns and apply solutions based on specific needs and wants of applicants

Center Point, Texas

- Responsible for the development of course curriculum with an emphasis on providing students an educational background in law enforcement and correctional services- Measured students’ understanding and knowledge of course material through, open discussion, written tests and performance appraisals - Provided students opportunity to hear from guest speakers such as FBI agent, local law enforcement Police and Sheriff, Game Warden and military security forces personnel - Provided support to the overall mission and core principles of the local school district

Randolph Air Force Base, Texas

- Assist management with overall contact recruiter and sales support operations and serves as the primary focal point for all training and technical related issues - Provides field recruiters a high level of functional support in determining if a training issue or system defect exists and provides appropriate course of action - Creates, routes, and tracks all issues requiring further guidance using trouble ticket system database and provides consistent customer service feedback regarding status of issue and resolution. - Validates effectiveness of real world implementation for all active software patches used to improve system usage - Communicates with all Air Force components and system developers on issues affecting the functionality and quality of database system and makes recommendations on improving its effectiveness to program manager- Provides technical support for Case File Offline program and serves as the subject matter expert for all matters relating to field implementation

Lackland Air Force Base, Texas, United States

- Provides all aspects of recruiter sales training to include planning, implementation, monitoring, coordinating, evaluation and approval of the Basic Recruiter Course- Certified Master Instructor in IMPACT selling system and conducts initial and advanced selling skills instruction to students- Teaches speech, sales fundamentals, stress management and enlistment criteria. Administers test and evaluates student performance.- Responsible for general supervisory and leadership development of students attending course- Counsels students with academic deficiencies and personal hardships.

San Antonio, Texas Area

- Counsels separating Active Duty Air Force members on benefits and opportunities for transitioning into the Air Force Reserve effectively meeting the Air Force Reserve Command Selected Reserve end-strength manning. - Evaluates Prior Service applicants for accession into the Air Force Reserve. - Process early separation applications for Active Duty members to transfer into the Air Force Reserve using standards, guidelines, and United States Air Force Regulations. - Liaison between Active Duty Air Force and Air Force Reserve creating a better understanding of Air Force Reserve policies, protocol and operations to establish a cooperative relationship with Active Duty units to create lead resources. - Assisted Senior Leadership in coordination of sales training programs and supervision of junior Non-Commissioned Officers for initial, quarterly, and annual training. - Provide training policies and procedures following Air Force Reserve Instruction procedures

San Antonio, Texas Area

- Recruits, screens, and processes qualified applicants into the US Air Force Reserve. - Provides benefits and entitlements briefings specific to various recruiting programs. - Generates leads through community events, zone canvassing, school programs, telephone prospecting, referrals, and perpetuation. - Counsels and provides job placement interviews and ensures qualified personnel are placed into proper skill sets. - Actively represents and promotes Air Force Reserve awareness in local community.

San Angelo Texas

- Hand selected to augment Active Duty Electronic Systems Security Assessment course due to increase of training requirements post September 2001- Provided instruction on Intelligence analysis, Communications and Operations Security monitoring, Information Operations concepts and basic computer operations- Instructed on intelligence information gathering and development of vulnerability assessment reports to determine if possible hostile intelligence threat exists to friendly communications - Performs classroom instruction on fundamentals of the processing and implementation of friendly Command, Control, and Communications Countermeasures - Provided lecture on the proper receipt, recording, handling and distribution of both sensitive and classified information Air Education and Training Command Instructor of the Quarter, 2nd Quarter 200417th Training Group Individual Mobilization Augmentee of the Year, 200417th Training Group Individual Mobilization Augmentee of the Year, 2005

San Antonio, Texas Area

- Provided Intelligence briefings to military personnel and high ranking officials highlighting specific targets and areas of interests - Lead coordinator for initiating and developing Intelligence analysis/Information Operations training plan for current and newly assigned squadron personnel- Provided Intelligence analysis to support the development of Information Operations Tactics, Techniques and Procedures for the warfighter- Developed and authored Information Operations and Operation Security scenarios to support total force contingency plans and operationsNon-Commissioned Officer of the Quarter, Air Force Information Warfare Center, March 2005Top Performer, 23rd Information Operation Squadron, February 2005Outstanding Air Reserve Component Information Operations Non-Commissioned Officer of the Year, 2005

National Security Agency, Pentagon, Ft. Meade, Md, Korea, Germany

Master Of Education - Med, Curriculum And Instruction

Ba Human Resources, Workforce Development And Training, Magna Cum Laude

Human Resources Management, Human Resources Management/Personnel Administration, General

Communications Applications Technology, Military Intelligence, Command Control And Information Operations

Instructor Of Technology And Military Science, Military Intelligence, Command Control And Information Operations