Michael Batchelor Email & Phone Number

Bel Air, Md

Manage cross-functional teams of 4 (IT Operations, Service Desk, Development) to deliver quality and timely solutions and fixes. Identify and leverage key metrics (SLAs, KPIs) to ensure projects meet or exceed desired outcomes including timelines. Collaborate with key stakeholders and vendors to implement and support solutions including changes, modifications, updates, and upgrades to production systems.- Oversee the full life cycle for all IT infrastructure projects from project scope definition to design and implementation. - Drive effective outcomes through the proactive management of vendors, software contracts, projects, people, budgets, business partners/requests and IS support and maintenance processes.- Identify, analyze, and review potential business solutions; provide recommendations, and guide team to define the strategic requirements to achieve the business goals efficiently.- Technical project lead, successfully delivering priority projects, within budget and in accordance with the enterprise project portfolio and strategic plan. - Provide data visualization expertise to assist with BI dashboards and reporting solutions and help promote advanced methods among business analysts.- Develop and communicate to senior management and other internal partners on the team’s vision, strategy, metrics, annual goals, and success factors.- Conduct extensive data profiling to identify data quality issues and develop remediation strategies as part of the strategic build of the new system.- Key player in the migration of critical infrastructure and business applications from an on premise environment to a cloud hosted environment.- Oversaw successful online banking platform migration project from inception to on-time completion.- Designed and created a service delivery model based on ITIL standards with input from senior management.- Host the Project Steering Committee meetings and lead the PMO

Harford County, Md

Provided operational support for all banking information systems throughout the software development life cycle (SDLC). Partnered with vendors and service providers to evaluate, coordinate, implement changes to existing application systems. Analyzed business processes, applications and supporting technologies; challenged existing processes and made recommendations to optimize processes and operational efficiencies.- Created new custom user interface (GUI) and functional capabilities to streamline loan maintenance and enforce quality control. - Built new system for member enrollment, communication, reporting, and account maintenance resulting in the elimination of work by vendors and a $35K reduction in costs annually. - Collaborated with end users to define, develop, and document user requirements and translate them into custom technology solutions.- Managed end-to-end design, development, implementation, documentation, build, test, and release scheduling for system solutions.

Remote

Collaborated with 6 team members on Minecraft Server projects including upgrade and maintenance of all plug-ins. Performed and created procedures for server security audits, penetration tests, and vulnerability assessments.- Designed and enhanced new features for Minecraft platform using Spigot API. - Managed software coding and version control using GIT and Maven. - Assessed threats, risks, and vulnerabilities from emerging security issues. - Built secure, efficient applications reducing security risks.- Successfully completed multiple database and server migrations

Bear, De

Conducted on-site and remote troubleshooting, diagnosis, repair and resolution of hardware, software, server, and network issues. Designed, deployed, managed, and configured data center solutions. Maintained accurate inventory of data center assets including decommissioning and commissioning of equipment within a secure raised-floor environment.

Developed and maintained applications to automate everyday tasks using Java SE, increasing accuracy. Performed root cause analysis to identify preventive actions or solutions in data center operations to ensure business continuity. Conducted troubleshooting, diagnosis and resolution of hardware, software, and system issues to ensure compliance with SLAs.

Pursuing Certifications, Computer Programming, Vendor/Product Certification

High School Diploma, Mathematics And Computer Science

Activities and Societies: Magnet Program, Chess Club, FBLA (Future Business Leaders of America)