Michael Bender Email & Phone Number

Tucson, Arizona Area

2Nd Rcc

Ft. Huachuca Arizona

Perform Information Assurance verification and configuration checks, in accordance with the Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG)Developed and deployed Windows 2008R2 for the US Army's HBSS Systems. Perform Information Assurance checks, verification and configuration for HBSS ePO and MS SQL servers.Insure HBSS servers are compliant with all DISA related STIG checks.Knowledgeable of McAfee ePO, McAfee Enterprise Firewall, McAfee Host Based Security SystemCompleted McAfee 4.5 Basic and Advanced courses.Directly responsible for the configuration of the HBSS servers at Ft. Carson CO and Ft. Shafter, HI.

Directly responsible for 6 technicians daily activitiesManage over 400 NIPR & 100 SIPR physical and virtual computer assets for US Army Conus-Theater Network Operations and Security Center (C-TNOSC)Active Directory AdministrationDirect 802.1x Administration and Troubleshooting AbilitiesLed deployment /Transition of over 100 PC's in a two week period with zero user data loss.Manage Host Based Security Systems for the C-TNOSC, ensuring maximum uptime and reliability of assigned servers.Managed server transitions form various U.S. Army installations to C-TNOSC administration.Led team to create, implement and deploy restoration OS of Microsoft Server 2003 DVD with all applicable security updates, applications and security policies applied, thereby decreasing the time needed to restore a serverLed team that installed over 90 pre-configured desktop PC's, therefore minimizing downtime of users and significantly increasing operational performance.DISA HBSS 3.0 and DISA HBSS 3.0 Manager training completedMCTS: Windows Server 2008 Active Directory: Configuration CertifiedMCTS: Widows Server 2008 Network Infrastructure: Configuration CertifiedSecurity + Certified;

Sierra Vista

I am currently the Desktop Support Team Lead for the Windows Systems Management Team at the C-TNOSC at Ft. Huachuca. The Desktop Support team is responsible for the management of over 400 NIPR workstations and laptops, 70 virtual workstations and 60 McAfee DRC consoles as well as 120 SIPR workstations. Responsible for all end user applications used in the C-TNOSC, including all Microsoft Office applications, Juniper VPN, Internet Explorer, Firefox, VMware vSphere, McAfee HBSS products, Adobe Acrobat. Responsible for adding, deleting, assigning and changing user account permissions in Microsoft Active Directory Infrastructure. I have managed various projects related to end user assets ensuring that they are completed on time as well as within the guidelines. I am responsible for the creation and editing of technical documentation that is related to all activities my team performs

Installed and administered Microsoft Windows operating systems (Server 2003, Vista, XP) operating systems on personal and business environment computers.Active Directory and Group Policy administration.Microsoft Exchange administration.Performed onsite and remote trouble shooting of network and computer issues.Installed and configured wired and wireless routers (Linksys, Netgear).Installed and configured network printers.Removed viruses.Performed network infrastructure maintenance.Performed computer upgrades.

Installed and administered Microsoft Windows operating systems (Vista, XP Professional, and XP Home) operating systems and personal computers.Installed and administered Solaris operating systems and servers.Installed and administered HP-UX 11i operating systems and servers.Installed and configured routers (Linksys, Netgear).Built and configured personal computers.Performed network printer administration.Directly managed and coordinated eight field technicians' daily activities.Performed detailed analysis of productive vs. non-productive time, ensuring each technician had properly accounted for their hours.Held pre-deployment calls with account representatives and customer primes ensuring proper materials were ordered; ensuring customers understood the work flow process. Coordinated schedules with customers ensuring all materials and site preparations were completed prior to technician arrival.Performed trouble shooting of network issues ensuring remote activities were completed on schedule with remote customers and technicians.Worked directly with internal Nortel groups such as Change Management and Field Change Solutions, coordinating In Service Hardware Retrofits on OC192, Optera LH; Connect DX, OM3500 Network Elements.Instrumental in the planning, engineering, creation and building of a Test Facility to cut cost of "No Defect Found" hardware which was returned to customers saving repair costs to Nortel.Performed functional testing of Nortel equipment ensuring equipment can be utilized in a working environmentAttend specialized training provided by the company. Study areas to include are: Access Node OAM&P, Transport Node Express OAM&P, Transport Node OC12/48 Commissioning and Test, S/DMS Transport Node OC12/48 Software Upgrade Process S/DMS Transport Node OC48 BLSR OAM&P, Introduction to OC192 OAM&P, Integrated Network Management Broadband Operation, 1648 SONET MX BI-Ring Install/Turn up

Performed software upgrades on Access Node and Transport Node SONET Equipment.Conducted circuit pack change outs on out of date or defective equipment.

Installed OC48 network elements and 1610 optical amplifiers.Performed local and end to end testing of OC48 network elements.Experience with 1631 and OC3/12 network elements.

Diagnosed and repaired computers, related peripherals and corrected software issues.Installed and configured new and existing computer systems onsite.Provided onsite technical support and initial training to customers.

Maintained a 97.5% Mission Capable Rate on assigned aircraft.Achieved a 100% pass rate on all quality inspections.

Associates, Science Information Systems Administration

Associates Of Science, Computer Science