Michael Benson Email & Phone Number

Malta

Process customer withdrawals and verification documents in line with SLA's and in accordance with the companies fraud and risk policy.Process large withdrawals, conducting additional risk checks and raising big wins for additional checks in line with company procedures.Investigate missing deposits and withdrawals, contacting 3rd party Payment Service.

Malta

Process withdrawals and verification documents in line with SLA's and in accordance with companies fraud and risk policy.Process large withdrawals, carrying out all necessary fraud checks and identifying and raising big wins to game providers.Investigate missing deposits and missing withdrawals and liaise with 3rd party Payment Providers to resolve issues.

Malta

Respond to incoming customer queries via live chat, email and phone. Investigate promotional issues, apply missing credits where due and offering goodwill bonuses where possible in line with company guidelines. Received Responsible Gambling training, helping to identify potential problem players and also applying self-exclusions and reactivating accounts.

Bachelor'S Degree, Marketing With Advertising, 2:1

Activities and Societies: Member of student council Represented university Rugby team Awarded "Club Colours" for services to rugby as well.

Avce, Business Studies