Michael Benson Email & Phone Number

Malta

Process customer withdrawals and verification documents in line with SLA's and in accordance with the companies fraud and risk policy.Process large withdrawals, conducting additional risk checks and raising big wins for additional checks in line with company procedures.Investigate missing deposits and withdrawals, contacting 3rd party Payment Service Providers where necessary to resolve queries in line with SLA's.Remain vigilant to suspect patterns and trends.Process manual withdrawals in line with company procedure.Point of contact for any issues or queries from Customer Service.Investigate incoming chargeback notifications and take appropriate action.Carry out in depth investigations and write reports on accounts triggered by internal AML alerts. Determine the level of AML risk on these accounts and decide upon if any further action needs to be taken. Ongoing monitoring of such accounts.

Malta

Process withdrawals and verification documents in line with SLA's and in accordance with companies fraud and risk policy.Process large withdrawals, carrying out all necessary fraud checks and identifying and raising big wins to game providers.Investigate missing deposits and missing withdrawals and liaise with 3rd party Payment Providers to resolve issues and return customer funds.Remain vigilant to suspect patterns or trends that may highlight active fraud groups.Processing manual withdrawals. Carry out daily checks on suspect accounts flagged by the companies internal systems and determine level of risk.Conduct in depth investigations on accounts of particular interest. Point of contact for customer service on any issues or queries.

Malta

Respond to incoming customer queries via live chat, email and phone. Investigate promotional issues, apply missing credits where due and offering goodwill bonuses where possible in line with company guidelines. Received Responsible Gambling training, helping to identify potential problem players and also applying self-exclusions and reactivating accounts at the end of periods of self-exclusion. Point of contact for VIP customers, assisting with account or gaming issues and assisting with promotional issues or offering goodwill bonuses. Trained in verification, accepting valid documents and identifying fake or fraudulent documents and dealing accordingly. Supporting and assisting new staff members.

Bachelor'S Degree, Marketing With Advertising, 2:1

Activities and Societies: Member of student council Represented university Rugby team Awarded "Club Colours" for services to rugby as well.

Avce, Business Studies