Michael Bigley Email & Phone Number

Ecommerce, digital marketing and digital creator.

Southfield, Michigan, United States

Manage the sales and operations for residential customers in the state of Michigan. Responsible for growth, attrition, and customer experience. Managed the sales and installation teams. As Field Support Manager I managed our corporate team that worked with sales and technicians throughout all branches in the company. Provided support to service existing customers, audit new sales orders, and manage installations for new customers. Work with and train other deparments with existing processes, creating new processes, and learning our interactive platform Alarm.Com.

Kansas City, Missouri Area

Alert 360 is the 5th largest residential security provider in the nation but we also specialized in commercial alarm systems, camera systems, fire systems, access control and home automation systems. At Alert 360 I managed our sales / operations teams in delivering our service to new and existing customers in the KC metro area. My general manager role really consisted of being the general manager, sales manager and operations manager. Performing in all types of duties from taking escalated customer service calls, meeting new clients, recruiting/training new employees and to reviewing the GL report / P&L statements.I am really an all hands on deck type of manager wanting to know how to do everything that my team members know how to do. I would step in to assist wherever needed from running a sales appointment with one of my reps to helping a technician that was running behind with an installation.Conducted weekly sales meetings to go over metrics, goals and training. Handled the distribution of all company leads and tracked each lead to a final disposition within our CRM. Coached and motivated reps in self-generating sales and closing all company leads to the highest percentage possible.Overseen the operations team ensuring all service calls and installations were performed to complete customer satisfaction while being as efficient as possible with company time. Maintained inventory levels for the operations team, trained the team on new equipment to be installed, overlooked the service/installation schedule board to make adjustments when necessary and reviewed all metrics to make sure the team was running as efficiently as possible.

Wichita, Kansas, United States

SecureNet Alarm Systems was bought by Alert 360. SecureNet provided and monitored security systems for both residential and commercial customers. We also provided fire detection systems, camera systems and access control systems.I started with this company after my time with the United States Army. I learned all aspects of the business from dispatching on alarm signals, tech support, running the account attrition department, overseeing customer service at our call center, working out in the field with our technicians, selling our services to new customers and traveling to branch locations across the nation ensuring company policies and procedures were being followed.

Mostly performed as a military police office at Fort Riley, KS. Performed and conducted the normal police officer duties for the community.I was also a team leader and led a small teams of soldiers on a regular basis. On some occasions would act as the squad leader and/or platoon leader when needed. I was deployed overseas for operation Enduring Freedom after September 11'th, 2001. I spent 1.5 years overseas on deployment before spending the rest of my time at Fort Riley, KS.

Wichita, Kansas, United States

I started as a part-time telemarketing representative while attending high school. I quickly excelled at the position in selling telephone service to new customers. I always hit sales goals and made Club MCI, rewarding the most successful sales representatives in the company. I moved to a Leadership Development Rep role that allowed me to work with new and struggling sales reps. I coached and trained reps to become more successful and assisted supervisors in running their teams before I became a Sales Supervisor and was in charge of my own team of 20 - 30 members.

Some College, Business Administration And Management, General

Never finished due to multiple deployments with the military.

Business Administration And Management, General

Education record