Michael Black Email & Phone Number

Charlotte, North Carolina, United States

Manage all aspects of a single provider urgent care center. Competencies include: clinic operations, insurance billing, payroll, AR, clinic operations, lab operations, BLS, DOT Drug Screening, and BAT Screening certified.

Salisbury, North Carolina, United States

Responsible for day-to-day operations of the pediatric ABA therapy clinic. Coordinate and supervise the administrative and clinical staff. Assure clinic is open and appropriately staffed during regularly scheduled hours and that all facilities and equipment are available, operational, safe, and clean. Select, train, supervise, and monitor quality and production levels. Recruit new behavioral therapists. Develop staff schedule, review timecards, and provide input to payroll. Coordinate with supervising clinical staff to assure staff is adequately trained and equipped to perform their jobs. Ensure compliance with company policies and procedures. Address performance and disciplinary issues. Monitor and maintain supply inventories. Interact with customers, review customer feedback, and address customer service issues. Ensure patient wait times are meeting goals. Audit and maintain electronic records for staff and patients. Schedule patients for therapy visits. Report on the daily, weekly, and monthly patient volume to regional management. Create reports to measure key performance indicators. Coordinate facility and equipment maintenance and other vendor services.

Albermarle, Nc

Responsible for managing the day-to-day dietary and nutrition operations of a 190-bed skilled nursing, rehabilitation, and memory care facility. Duties include overall management including kitchen operations and food production, labor management of 12 direct reports including 2 supervisors, and clinical management of resident medical nutrition therapies under remote supervision of a Registered Dietician. Ensure adherence to therapeutic diets, food safety and sanitation resulting in a health score of 99%, and resident relations and satisfaction. Operate as part of the clinical interdisciplinary team to ensure the proper application of medical nutrition therapy creating positive clinical outcomes. Contributed to the facility successfully completing CMS surveys.

Plantation Estates, Matthews, Nc

Primarily responsible for managing the culinary and nutrition services department for the assisted living, skilled nursing and memory care neighborhoods of a continuing care retirement community. Duties include administrative functions, employee hiring, scheduling, training, professional development, team building, coaching and progressive disciplinary action as needed, labor budget management and payroll compliance, menu planning, safety and sanitation, resident relations and satisfaction and interdepartmental relations. Also responsible for functioning as a member of the interdisciplinary medical team to ensure the proper nutritional survey assessments, MDS and CMS compliance requirements, continuing nutritional education for residents and family members, in tandem with a registered dietician to achieve optimal progressive nutritional evaluations and maintaining standards of policy and procedure as set forth by ACTS Retirement Life, state and federal regulations with four out of five years of deficiency free state survey results.Secondary responsibilities include assuming the role of Director of Culinary and Nutrition Services when needed, the management of the independent living 120 cover cafe and 240 cover main dining room as needed, special event and catering function set up, execution and break down, participation in resident town halls, staff education/in-services, training meetings and anything else as directed by my superiors.Additional duties include acting as department liaison to the following campus management teams: Quality Assurance Performance Improvement, ACTS Signature Experience, Disaster Preparedness, Willow Brook Court Expansion Construction Project.

Pruitt Health At Town Center, Harrisburg, Nc

Responsible for managing all aspects of the dietary department at a long term skilled nursing and rehabilitation facility. Duties include managing the dietary staff, hiring, scheduling, training, professional development and disciplinary action as needed, menu development, quality control, inventory management, subsistence ordering and receiving, maintaining budgetary compliance, safety and sanitation. Also responsible for functioning as part of the medical interdisciplinary team to ensure proper application of medical nutrition therapy including therapeutic diets, patient diet histories, nutritional assessment surveys, MDS and CMS compliance requirements, continuing nutritional education for patients and family members, leading the weight program and progressive patient nutritional evaluation as required by state and federal regulations.

Horizon Bay At Concord, Concord, Nc

Responsible for managing the dining services department at an assisted living and memory care/Alzheimer’s community. Duties include working daily shifts as production staff, financial and administrative management of the department, employee hiring, scheduling, training, development and discipline, vendor relations and inventory management, payroll compliance, adherence to therapeutic and modified dietary and nutritional requirements of residents, safety and sanitation as well as nutritional education, resident relations and satisfaction. Responsible for a menu revision that better accommodates resident requirements and desires. Instituted policies and procedures to maximize inventory management efficiency and prevent shrinkage. Successfully increased overall resident satisfaction while maintaining both food and labor costs within budgeted parameters. Diligently maintained health inspection score of 100 or better (inspected quarterly) for over 3 years.

Charlotte, North Carolina Area

Part time evening employment. Responsible for pickup of sound equipment, transportation to venue/event, equipment setup, show performance (trivia, karoke, dj), equipment breakdown and transportation to storage, receipt of payment/funds, proper invoicing of customers, and maintaining a high level of customer satisfaction by creating positive high energy environments through music and personal engagement with guests.

Horizon Bay At Concord, Concord, Nc

Responsible for managing the dining services department at an assisted living and memory care/Alzheimer’s community. Duties include working daily shifts as production staff, financial and administrative management of the department, employee hiring, scheduling, training, development and discipline, vendor relations and inventory management, payroll compliance, adherence to therapeutic and modified dietary and nutritional requirements of residents, safety and sanitation as well as nutritional education, resident relations and satisfaction. Responsible for a menu revision that better accommodates resident requirements and desires. Instituted policies and procedures to maximize inventory management efficiency and prevent shrinkage. Successfully increased overall resident satisfaction while maintaining both food and labor costs within budgeted parameters. Diligently maintained health inspection score.

Sunrise On Providence, Charlotte, Nc, Eden Gardens, Concord, Nc

Responsible for managing the dining services department at a 100 bed kosher style assisted living and memory care/Alzheimer’s community. Duties include working daily shifts as production staff, financial and administrative management of the department, employee hiring, scheduling, training, development and discipline, vendor relations and inventory management, payroll compliance, adherence to therapeutic and modified dietary and nutritional requirements of residents, safety and sanitation as well as nutritional education, resident relations and satisfaction. Responsible for a menu revision that better accommodates resident requirements and desires. Instituted policies and procedures to maximize inventory management efficiency and prevent shrinkage. Successfully increased overall resident satisfaction while maintaining both food and labor costs within budgeted parameters. Diligently maintained health inspection score.

Kannapolis, Nc

Duties include overseeing all aspects of restaurant operation: guest service and satisfaction, product quality, operations management, safety, security, sanitation, cash handling, subsistence ordering and receiving, maintenance, upkeep and minor mechanical and electrical repairs, scheduling and labor management of up to 40 employees, and employee development including hiring, cross training, disciplinary action, and termination.

Headquarters Company, 505Th Engineer Battalion

Garrison, effectively prepare and serve various food products from standardized military menus for up to 200 soldiers. Supervise soldiers to ensure adequate production in an efficient and timely manner. Effectively train and professionally develop up to 12 subordinate soldiers in the areas of quality food production, safety and sanitation policies and procedures, and technical and tactical proficiency in all areas of soldiering. Field, successfully operate mobile kitchen equipment and supervise subordinates to provide breakfast, lunch and dinner to 600 soldiers in a combat environment.

University Hospital, Charlotte, Nc

Prepare food products for patients focusing on their special dietary and nutritional requirements. Prepare a wide variety of entrees, side dishes and desserts for the 150+ guests per meal period of the full service cafeteria. Maintain a strict adherence to safety and sanitation procedures as well as the training of new and temporary employees.

University Of North Carolina, Charlotte, Nc

Successfully operate and manage all back-of-the-house functions of a corporate kitchen catering to a large variety of university, corporate and private events and functions. Prepare all menu items for 3 to 600 guests, either buffet or waited table service. Perform multiple tasks simultaneously. Order, receive, store and inventory of subsistence and sundries. Organizing event requirements with bakery unit, housekeeping and wait staff. Average food and labor costs kept below corporate standards. Maintain safety standards and sanitation practices in accordance with the HACCP system. Manage the daily operations of a Burger King Express Way. Order, receive and inventory all incoming products. Daily cash handling procedures, coordinating people equipment, product and supplies in an effective manner to produce the highest profitability. Continue employee training in accordance with authorized corporate techniques. Improve time and waste management focusing on total guest satisfaction.

Headquarters Company, 11Th Engineer Battalion, 3Rd Infantry Division

Garrison, effectively prepare and serve various food products from standardized military menus for up to 6000 soldiers. Supervise soldiers to ensure adequate production in an efficient and timely manner. Effectively train and professionally develop up to 12 subordinate soldiers in the areas of quality food production, safety and sanitation policies and procedures, and technical and tactical proficiency in all areas of soldiering. Field, successfully operate mobile kitchen equipment and supervise subordinates to provide breakfast, lunch and dinner to 600 soldiers in a combat environment. Received several awards competing in the All Army Culinary Arts Competition as part of the division culinary arts team. Participated in the Culinary Education Tour as part of division joint food service operations.

Washington D.C. Metro Area

Worked as part of a food service team that opened new accounts. Arrived on site 2 weeks prior to opening and helped develop menus, ensure proper equipment function, hired staff, trained and developed the locations permanent employees, and provided operational support through the first 2 weeks of the location being opened. Effectively operated as a "floater" in a wide variety of venues to temporarily fill in corporate chef vacancies due to vacations, leave of absences or terminations until such time as a permanent replacement was hired. Usually 2 to 4 weeks.

Bachalor'S Of Science, Health Care Administration/Leadership, Current Gpa: 4.0

Activities and Societies: National Society of Leadership and SuccessGraduated

Associates In Occupational Science, Culinary Arts, Summa Cum Laude

Activities and Societies: Silver Key Honor Society

Certificate, Military Food Service Operations, Distinguished Honor Graduate

Graduated Distinguished Honor Graduate.

Certificate, Restaurant Trades, Honor Roll

Completed 2 year course in restaurant trades.

Associate'S Degree, Culinary Arts/Chef Training