Assuring 99.9% system uptime and maximizing throughput of Development, Testing, and Production environments hosted application used by over 500,000 users including companies like Houghton Mifflin Companies, Texas Instruments, Baylor University, Massachusetts Department of Education and over 200 other companies, colleges and organizations. Developed fault tolerance, failover, disaster prevention and recovery of entire company infrastructure and application platform to include administration and policy management of all 3rd party software in the platform.Infrastructure planning and deployment of all environments on new virtual infrastructure including all configuration, installation, and testing.Assisted with version management of code base in all environments.Researched, acquired and maintained remote connection technologies including vpn, terminal services, and remote patch management.Technical Support10 years of support for distanced employees as well as escalation of client support requests.Mentored customer support and internal administration staff.Scrum-master, Agile MethodologyOversight and project manager responsibilities for several development projects and outside business partnerships.Meeting facilitation and planning for iterative Agile development for a service based web application.Daily running of team stand up meetings and removal of roadblocks for team members.