Michael Blakely Email & Phone Number

Lawrenceville, Ga, Us

United States

Cross trained in multiple departments to know all company needs and train new employees.Analyzed and updated all necessary changes to Salesforce softwareProcessed customer service requests via phone support and email supportCustomized CRM using the most up-to-date tools (i.e., workflows, triggers)Noted customer correspondence in CRM to track requests, problems and solutions.Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and servicesGuided customers through troubleshooting, navigating the company website/mobile app or using digital toolsAudited internal data and processes to identify and manage initiatives, improving business performance.Recommended metrics and models based on observed trends.Worked with internal teams to understand business needs and changing strategies.

United States

Documented customer correspondence in CRM to track requests, problems and solutions.Assisted customers with making payments or establishing payment plans to bring accounts current.Upheld quality control policies and procedures to increase customer satisfaction.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Relayed customer feedback to cross-functional teams to improve products and servicesTrained new hires on products and services, best practices and protocols to reduce process gaps.

United States

Reviewed daily customer transactions, open and closed account reports to verify accuracies and keep all customer information current.Maintained customer database by entering any new and updated customer and account informationSatisfied customer queries over phone and email to maintain positive patient-provider relationships.

Marketing, 3.9

Education record