Michael Britton Email & Phone Number

Austin, Tx, Us

Pflugerville, Tx

Operational Manager for a retail store with $8 million in annual revenue. Responsible for hiring, training, professional growth of staff, logistics and successful implementation of business plan.

Garden Grove, Ca

Customer Care ManagerManaged the Customer Care team supporting a nationwide Franchise system. Provided training and support for new and existing Franchisees to ensure success in their local markets. Facilitated conflict resolution between Franchise owners and also enforced corporate policies as needed.

Cypress, Ca

Senior Customer Service Representative Inbound call center assisting customers managing Health Savings Accounts, Retiree Reimbursement Accounts and Electronic Payments and Statements research.

Earning IT certifications to update knowledge from my BSBIS degree.

Regional Mobility Service Manager | Business Care Manager Customer Relations Representative | Customer Service Representative Earned promotion as 1 of 8 regional managers from 450+ pool of nationwide candidates as a result of ongoing success and integral contributions to retaining key accounts and ensuring repeat business. Project managed 15 rotating high-revenue wireless accounts with $3M+ yearly revenue as liaison between AT&T and company telecom managers to enhance utilization of AT&T online tools, as well as promote new products/services. Handled escalations involving billing issues, account profile verification process, and account maintenance; mentored team of customer service professionals to ensure broad knowledge base and achieve top satisfaction levels.

As a Team Leader with One Call Communications I trained, motivated, monitored team performance (coached employees when performance suffered) and resolved escalated calls as necessary.

National Security Agency (Nsa)