Canadian Service - Sales And Support Manager
Current• Support, develop, and execute strategic sales plans with Business Leaders to achieve revenue targets and expand market presence in the food industry.• Collaborate with the Sales team and other Functions to expand business, drive performance excellence, and exceed sales objectives.• Cultivate strong relationships with key clients, understand their business needs, and propose tailored solutions to address their challenges.Service Operations Management:• Oversee the delivery of engineering, manufacturing, project management, fabrication, maintenance, and installation services to ensure adherence to safety, budget, quality standards and timelines.• Collaborate with project managers, engineers, and technicians to optimize service delivery processes and enhance operational efficiency.• Monitor service performance metrics, analyze data trends, and implement continuous improvement initiatives to streamline operations and enhance customer satisfaction.Client Relationship Management:• Serve as the primary point of contact of Service and Support for key clients in the food industry, building long-term partnerships based on trust, transparency, and exceptional service delivery.• Conduct regular client meetings to understand their evolving needs, address concerns, and identify opportunities for upselling or cross-selling additional services.• Proactively resolve client issues and escalate complex issues to the appropriate stakeholders for prompt resolution.Market Analysis and Strategy:• Stay abreast of industry trends, market dynamics, and competitor activities to identify growth opportunities and adjust sales strategies accordingly.• Conduct market research and analysis to identify emerging customer needs, product trends, and potential areas for diversification or expansion.Collaborate with the Sales and Marketing teams to develop compelling sales
