Michael Bruce Email & Phone Number

Oceanside, California, United States

I was given the opportunity to work this position on a hybrid remote schedule, splitting time between working from home and the office. This position serves as the direct point of contact for members regarding their approved loan. The Consumer Loan Processor guides members through the steps and necessary documentation that needs to be submitted to process credit card, personal, and auto loan applications . This entailed communicating with the member over the phone or by email, assisting them… Show more I was given the opportunity to work this position on a hybrid remote schedule, splitting time between working from home and the office. This position serves as the direct point of contact for members regarding their approved loan. The Consumer Loan Processor guides members through the steps and necessary documentation that needs to be submitted to process credit card, personal, and auto loan applications . This entailed communicating with the member over the phone or by email, assisting them with all questions and concerns they might have regarding the process, and also giving them advice such as how to build credit more efficiently and what to expect when purchasing a vehicle at a dealership. Applications needed to be processed to 100% accuracy based on the necessary documentation that was submitted. Other necessary skills required for this position are the ability to understand and explain credit reports to members and why underwriting did not approve them for the amount that was originally requested. Also, the ability to cross sell various aftermarket products such as GAP insurance, extended vehicle warranties, and Debt Protection. Knowledge of California and and out of state DMV documents and regulations is also necessary in order to correctly process auto loans. The position was graded off various KPIs that needed to be met by individuals and the department as a whole. Much of the clientele at this establishment are current and former military, as well as a portion being regular civilians. Show less

Oceanside, California, United States

Assist customers with their car purchasing experience while on the lot and through communication channels. Utilize a CRM system to contact customers through outbound calls, texts, and emails to set appointments and bring them to the dealership.

San Diego, California, United States

Daily tasks as a Business Office Associate are preparing and guiding customers through paperwork regarding the purchasing or selling of a used vehicle, updating title and registration information for inventory, collecting car payments from customers, and answering a multi phone line to assist customers with any questions. Closing tasks are reconciling safe, preparing the daily deposit, and keeping inventory files organized. This position's performance is based on the accuracy of paperwork. Wide… Show more Daily tasks as a Business Office Associate are preparing and guiding customers through paperwork regarding the purchasing or selling of a used vehicle, updating title and registration information for inventory, collecting car payments from customers, and answering a multi phone line to assist customers with any questions. Closing tasks are reconciling safe, preparing the daily deposit, and keeping inventory files organized. This position's performance is based on the accuracy of paperwork. Wide knowledge of Order Entry systems, DMV paperwork, and computer skills are required for this position. Show less

Escondido, California, United States

The Front End Lead position at Dick’s Sporting Goods served as a part time management position of the Front End department. I was promoted to this position within three months of being hired by the company as a cashier and it being my first retail job/customer service job. Being head of the department, I was tasked with supervising a team of cashiers and occasionally being head manager when there was not another available . Morning duties were preparing cash tills and metric sheets for… Show more The Front End Lead position at Dick’s Sporting Goods served as a part time management position of the Front End department. I was promoted to this position within three months of being hired by the company as a cashier and it being my first retail job/customer service job. Being head of the department, I was tasked with supervising a team of cashiers and occasionally being head manager when there was not another available . Morning duties were preparing cash tills and metric sheets for the rest of the day. While the store was opened I would diffuse all customer issues at the registers, keep track of daily metrics, reach my own metric quota while making sure everyone else in my department reached their quota as well, learn the register program inside and out in order to provide manager codes for overriding a cashier’s transaction, as well as training all new employees that need to learn the register program. Closing activities included preparing the daily cash deposit as well as making sure safe and till amounts were correct before leaving for the night. Lastly, I would report daily metrics via email directly to the store manager and district manager. Show less

United States

Pack and pull incoming orders of various pet supplies to ship to either customers houses or business locations.

Bachelor Of Science - Bs, Business Administration And Management, General

Graduated in 05/2021

Associate Of Science - As, Business Administration And Management, General