Michael Buchanan Email & Phone Number

Knoxville, TN, US

Florida, United States

Provide oversight of all company-owned vehicles within the Donor Services mobile department, Biologics Transportation department, and all other assigned areas with vehicle fleet readiness by coordinating vehicle repairs.

Tampa, Florida, United States

• Administers installation motor vehicle operator qualification, examination and licensing programs, to include CDL examination requirements under the American Association of Motor Vehicle Administrators (AAMVA) program.
• Coordinates and maintains vehicle plans of instruction and qualification training package.
• Serves as liaison with federal, state, local, host nation and multi-national authorities on licensing matters; ensures compliance by base agencies.

Tampa/St. Petersburg, Florida Area

• Conducts control center operations through planning and scheduling of resources to meet transportation support requirements.
• Plans and coordinates special arrangements with protocol, security agencies and other functions.
• Advises commander, staff, and operating agencies of availability, limitations, and requirements for motor vehicles and personnel.
• Designates and coordinates taxi, shuttle bus and mass transportation requirements.
• Controls and safeguards trip kits and packet supplies and equipment such as credit cards, toll passes, radios, etc.
• Serves as unit control center and initiates quick reaction checklists, operations plans, and personnel recalls.

Tampa, Florida, United States

• Direct daily logistical operations by preparing long- and short-term work schedules for unit personnel, forecasting personnel appointments, ancillary training, and leave requests. Lead daily briefings and planned.
• Optimized employee work schedules by eliminating redundant employee oversight and unnecessary downtime to maximize productivity during peak hours which lead to a reduction of response times by 19%.

Little Rock, Arkansas, United States

• Operates, services and performs preventative maintenance on government motor vehicles.
• Prepares, reviews, and maintains vehicle operator forms, records, and reports.
• Conducts pre-, during and post-operation vehicle inspections and documents results.
• Provides transportation services for distinguished visitors and special events.

Jacksonville, FL

• Report, troubleshoot, and document client application issues.
• Respond to client questions via e-mail and phone.
• Utilize tracking system to document client issues.
• Provide case status updates to clients, keeping them informed of progress on open issues.
• Work to analyze and resolve complex problems in a team environment to optimize problem resolution.
• Document common client issues to create processes and procedures for standardized solutions.

Jacksonville, FL

• Handle inbound customer escalations and make outbound follow up calls.
• Utilize basic system administration tools and processes; such as hosting and e-mail applications, web browsers, and other domain related products.
• Configure and troubleshoot basic errors with web hosting, FTP, file transfer, and system issues.
• Troubleshoot and isolate issues in a complex situation ranging from Internet Service Provider, software configurations, local networks, security software, and browser configurations.

Bachelor'S Degree, Business Administration, 3.41

Associate'S In Applied Science, Ground Transportation

Associate'S In Applied Science, Computer Network Technology

Master'S Degree, Business Administration And Management, General