Michael Button Email & Phone Number

West Palm Beach, Florida, United States

Juno Beach, Florida, United States

• Tested developing software prior to promotion to production. • Reported bugs and tracked progress of testing in JIRA (Agile methodology). • Gave final approval for promoting new software to production.• Initiated learning of JIRA and trained other QA engineers with learning the platform.• Produced rapid testing results.

Juno Beach, Florida, United States

• Provided Personas and SAP training to warehouse personnel as well as other trainers. • Maintained training documentation for Wholesale SAP conversion project. • Oversaw team of 18 trainers through 120+ warehouse conversions to SAP. • Created and published many PowerPoint documents outlining various procedures for the Wholesale group.• Studied and learned provided training documents to teach warehouses to use SAP. • Interviewed and aided in hiring process to assemble training team for project. • Trained new trainers to proficiency prior to sending them to warehouses. • Authored many training documents to facilitate conversions to SAP, usage of Cisco Finesse, usage of Ivanti Service Management software, and usage of Signature Capture devices.

Juno Beach, Florida, United States

• Monitored production systems overnight to ensure full systems reliability during business hours. • Analyzed and responded to all system error messages. • Processed Brightsigns pushes. • Provided first level support for all issues pertaining to computer, network and phone systems for corporate stores. • Supported four different POS systems running on various Windows OS. • Documented all customer and user interactions using Ivanti. • Developed procedures for standardized repair of common issues. • Helped maintain Service Desk Knowledge Base. • Aided team members as needed with technical issues. • Assigned Ivanti tickets based on customer and business needs.

Palm Beach Gardens, Florida, United States

• Traveled to customer’s location to troubleshoot various issues pertaining to hardware, OS, and configuration, including virus removal and network setup. • Performed training for customers on various aspects of computer usage. • Maintained all associated documentation and billing paperwork.

Memphis, Tennessee, United States

• Planned, scheduled, and oversaw production of medical implants and instruments. • Coordinated production orders between scheduling/planning and production areas. • Isolated rework and scrap orders and determined trends in manufacturing to ensure cost effective processes. • Worked closely with engineering and quality control to determine strategies and procedure changes to minimize defective products. • Created and populated MS Excel spreadsheets reporting problem areas. • Utilized and evaluated SAP database system to input and extract data as necessary. • Provided training and mentoring for fellow employees on use of SAP transactions.

Information Technology

Associate'S Degree, Biology, General