Michael Carrillo Email & Phone Number

Dallas, Texas, United States

Oversee the daily performance of local computer systems in both office and tactical environments. Respond and assist with user inquiries to troubleshoot computer software or hardware operation. Enter key commands and observe system functionality to detect errors and verify operations. Confirm and set up equipment for employee use by ensuring proper installation of cables, operating systems, and appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment by following design or installation specifications. Maintain records of daily data communication transactions, user inquiries, remedial actions taken, installation activities, among other reports requested or required. Stay up to date with technical manuals, confer with users or conduct computer diagnostics, provide technical assistance and support in order to efficiently investigate and resolve end-user inquiries and issues. Refer defective hardware to appropriate vendors and escalate software issues for additional service to contract technicians if applicable. Train users to self install or resolve common hardware/peripheral inquiries and in the proper use of required software within a classroom or field environment.

Collin County, Texas, United States

Much of my responsibilities as Service Manager remains consistent with my overall experience within the industry. I maintain firsthand communication with our teams that work directly with customers, ensuring our core values are respected and displayed in all aspects of the work environment. Expenses and revenue stream throughout the day are constantly monitored by ensuring the teams are maintaining accountability of inventoried items, as well as keeping all receipts for various consumables. Above all, focusing on problem solving and highlighting the value of our services to the local community.

Dallas-Fort Worth Metroplex

Intimate knowledge with all aspects of waste and debris removal industry from hands on experience working directly with employees and clients, to managing company revenue and expenses. After gaining valuable insights from the entry positions, such as driving and hauling items from customers, to observing how company costs are affected by use of expendable supplies and non-expendable items, I was in a much better position to mitigate costs and understand how best to structure schedules for both the teams and the business, as well as estimate job pricing all in order to maximize profit. After my first promotion from Lead Driver to Supervisor within 6 months, I was able to implement many of my own ideas gained from this experience to provide an environment that employees look forward to excelling in. Later, as Project Manager, my responsibilities extended to ensuring our growth through fostering relationships with local businesses and generating interest in our services as consistently as possible. All this fell under the umbrella of creating positive branding for a relative newcomer among an established industry dominated by multi million-dollar national chains.

Dallas, Texas, United States

Responsible for directly working with vendors, ensuring lines of communication are open, effective, and current; Directly overseeing all items being delivered to, or from a Target store and ensuring the appropriate receipts/documents for DSD products, credits, and damaged/defective items are accurately processed with no assumptions or guesswork. In addition, overseeing the responsible documenting and disposal of the Environmentally Sensitive Item Management (ESIM) and Merchandise Inventory Return (MIR) process at the store by ensuring the proper procedures are followed in compliance with applicable laws and regulations. On occasion, assisting team members by backstocking items in, and pulling items from the backroom accurately while minimizing product damage in order to control expenses. All responsibilities performed while maintaining backroom organization and location accuracy as well as exceeding all service level expectations for my team, and most importantly, for our guests.

Edinburg, Texas

I performed a variety of clerical and manual tasks involved in maintaining inventory controls. This included receiving, verifying, storing and issuing various supplies, materials, and equipment to many different floors and departments within the hospital campus, and offsite locations.

Education record

Associate’S Degree, Aat Secondary Education

Activities and Societies: Phi Theta Kappa Honor Society

Education record