Michael Carrillo Email & Phone Number

Phoenix, Az, Us

United States

Tempe, Arizona, United States

• Provided superior customer service and quality home care • Focused on managing coordination of client services and emergent scheduling issues • Managed my Client Services Manager caseload while proactively growing it • Built lasting relationships with clients, referral sources, payors and community organizations • Maintained effective fiscal management of my caseload by monitoring metrics • Partnered with Clinical Managers to provide supervision and… Show more • Provided superior customer service and quality home care • Focused on managing coordination of client services and emergent scheduling issues • Managed my Client Services Manager caseload while proactively growing it • Built lasting relationships with clients, referral sources, payors and community organizations • Maintained effective fiscal management of my caseload by monitoring metrics • Partnered with Clinical Managers to provide supervision and support to field employees Show less

Scottsdale, Arizona

Lead a team of disability specialists in person and in a remote environment, bi-weekly connections, and team meetings.o Assisted management with development of the organization related policies, practices, and attainment of operational goals.o Tracked performance and provides analysis and reporting on metrics.o Assisted with supervisor calls.o Maintained a direct working relationship with quality and training, as well as leadership, on reporting and identifying trends and… Show more Lead a team of disability specialists in person and in a remote environment, bi-weekly connections, and team meetings.o Assisted management with development of the organization related policies, practices, and attainment of operational goals.o Tracked performance and provides analysis and reporting on metrics.o Assisted with supervisor calls.o Maintained a direct working relationship with quality and training, as well as leadership, on reporting and identifying trends and opportunities for growth and improvement in the department.o Provided ongoing coaching, counseling, and performance management.o Conducted interviews for future candidates. Show less

Scottsdale, Arizona

Supervised Client Services: Call Center, Supplies & Samples, Sales Support, Billing/Finance, and Collection Material Manufacturing Lead efforts to achieve and maintain 100% customer satisfaction by ensuring accurate and timely communication, services offered while maintaining highly effective operating efficiency to ensure market retention. Lead efforts to provide exceptional customer service by implementing collection material manufacturing along with an accurate and thorough… Show more Supervised Client Services: Call Center, Supplies & Samples, Sales Support, Billing/Finance, and Collection Material Manufacturing Lead efforts to achieve and maintain 100% customer satisfaction by ensuring accurate and timely communication, services offered while maintaining highly effective operating efficiency to ensure market retention. Lead efforts to provide exceptional customer service by implementing collection material manufacturing along with an accurate and thorough tracking system to anticipate the customer’s supply status.Implement effective strategies to ensure accurate and timely acceptance of specimens into the laboratory workflow processes from account entry to resulting to practioners for the highest quality of complete satisfaction.Participated in developing and implementing processes/solutions to increase efficiency and accuracy for the Client Services laboratory component for billing and finance to ensure timely turnaround time while maintaining the highest level of quality Show less

• Implemented and reviewed call center policies and procedures.• Developed and monitored performance criteria for service and volume, timeliness, quality, and accuracy.• Worked with Fortune 500 companies to acquire health screen services to reduce insurance premiums• Oversaw the Ordering of Bio-Metric home kits for employees who cannot attend wellness programs• Answered in bound calls addressing escalated calls regarding complaints, appointments & general… Show more • Implemented and reviewed call center policies and procedures.• Developed and monitored performance criteria for service and volume, timeliness, quality, and accuracy.• Worked with Fortune 500 companies to acquire health screen services to reduce insurance premiums• Oversaw the Ordering of Bio-Metric home kits for employees who cannot attend wellness programs• Answered in bound calls addressing escalated calls regarding complaints, appointments & general questions• Supervised enrollment of clients in biometric screening exams• Served as liaison between companies and Summit to facilitate contracts• Conducted interviews for hiring of new employees Show less

Criminal Justice And Corrections

Associate Of Arts - Aa, Criminal Justice And Corrections