Michael Carter Email & Phone Number

Fort Worth, Texas, United States

QSROnline, an advanced restaurant management software company, is located in Corpus Christi, Texas, where we currently serve more than 3000 restaurants throughout the United States. Our specialty is lowering expenses while increasing profits through the use of data automation. We integrate all aspects of running a multi-unit restaurant operation -- store data polling, custom reporting, employee scheduling, inventory management, food cost control, accounting and payroll integration, and more. Our complete back-office system places all of your crucial information into one, uniform system, which allows for more profitable and informed business decisions. Please visit go.qsronline.com for more information regarding our restaurant management software. Contact us at (800) 971-1650 or sales@qsronline.comSpecialtiesData Automation, Restaurant Scheduling Software, Food Cost Control, Enterprise Reporting, Accounting Integration, Payroll Integration, POS Integration, Business Intelligence Reporting, Restaurant Inventory Software

Dallas/Fort Worth Area

Expert in providing valuable solutions to help grow transactions and move more profit towards the bottomline.Streamlining Financial & Operations BI SystemsFood Cost ConfigurationLabor Modules and SchedulingAdvanced Analytics - Full Financial and OperationalOperational Evaluation - Providing valuable feedback from inside the 4 wallsProduct EvalutionCustomer & Brand SentimentBudgetingForecastingTraining

Dallas/Fort Worth Area

* Loss Prevention - Responsible for devising strategies to reduce the loss of assets. Supervised surveillance and security technology, theft deterrent techniques, audits, fraud/robbery investigations and documentation, apprehension. * Database Systems Management, responsible for maintaining all configuration for client server software including Food Cost configuration (vendor/vendor items, user/unit editor, inventory items, recipes, pricing discrepancies) Scheduler configuration, metrics reporting, GL codes. Have vast experience in configuring POS database (Aloha, menus, submenus, menu items, modifiers, modifier groups, employee setup, all settings and securities, Aloha EDC). * Operations Analyst, responsible for submitting analysis to Executive group and other departments regarding metric trends (sales, labor, food cost, purchases, forecasting, budgets, P&L, inventory etc). Proficient with Tableau software (Data sources, SQL Server, report configuration, dynamic dashboards)* Risk Management - Handled all P&C claims reporting to insurance carrier, maintained follow up and documentation, investigations. Submitted monthly liability reports to CEO showing trends, ensured safety programs/policies/procedures were being maintained and executed at the store level. Skilled in policy review/renewal.* Supply Chain Management – Handled all oversight with products from supplier to manufacturer/vendor. Responsible for reducing inventory and assuring all products were available and in stock. Maintaining a professional and accountable relationship with vendors/supplier and manufacturer to ensure consistency and product quality. Negotiated contract pricing and implemented setup for all new products and LTO’s through vendor and supplier.

San Antonio, Texas Area

* Leading a team of 8 managers and a workforce of over 100 employees * Oversee all operational aspects of the restaurants including, inventory/cost management, labor structures, fraud/theft detection, loss prevention, marketing, P&L breakdown, maintaining a very high customer service level, setting period/quarterly goals, constantly promoting our brand through marketing initiatives, ensure employees are in compliance with company policies and procedures* Configure all of our inventory management database for the corporate office using QSR database solutions* Ensure employees are in compliance with company policies and procedures* Member of the IT committee for the corporate office

Dallas/Fort Worth Area

* Selected by executive management to oversee the Dallas/Ft Worth area as well as providing oversight/support in the San Antonio, Oklahoma and Tennessee markets. * Responsible for building YTD sales, hiring management, exceeding labor and food cost goals, setting period/quarterly goals for management, fraud/theft detection, loss prevention, maintaining consistency to promote sales growth, P&L review, conducting store audits to assure compliance* Designed and implemented food cost and labor models that are currently being used companywide* Configured inventory management databases from the ground up using Qsronline client server database solutions* Increased YTD sales in Dallas/Ft Worth market while maintaining a consistent bottom line profit * Executed all marketing initiatives to create brand awareness and sales growth

Greater Nashville Area, Tn

* Started work in the BOH/FOH and within 6 months was promoted to Assistant Manager. Promoted to General Manager within the next 3 months.* Responsibilities included making sure all employees were following policies and procedures, scheduling, orders, maintaining a high level of customer service* Within 5 years established a market of 2 stores and supervised operations for both locations* Lead the nation in highest AUV* Won the Franchisee of the Year award in 2005

Computer Technology/Computer Systems Technology

High School, All, 12Th