Michael Casas Email and Phone Number

I don't live to be crushed. I live to CRUSH IT! A memory that helped me learn about myself occurred in middle school basketball. I wasn't the most athletic, nor did I have the physical attributes of a basketball player. I love being Hispanic, but tacos for breakfast, lunch, and dinner doesn't produce Michael Jordan qualities. After practice one day, my basketball coach, to motivate the team, shared how I spent hours outside of the required practice time at home developing my skills. I am relentlessly pursuing knowledge, skills, answers, and overall development to be prepared, confident, and effective in crushing what life has in front of me. At my best, I envision preferred futures broadly comprehending what it takes to realize the vision resulting in making pioneering discoveries and finding entirely new ways of doing things.I observe everything with extraordinary perceptiveness and insight. Being mentally alert, curious, and searching intelligence doesn't allow much to escape my notice. I can concentrate and become engrossed in what has caught my attention.This leads to attaining skillful mastery of interests. Colleagues often refer to me as Maestro. As a Maestro, I enjoy preparing others to CRUSH IT!Highly experienced, energized, and results-oriented organizational leader with practical interpersonal skills. Demonstrated by analyzing performance metrics, coaching and training effective customer service techniques and sales strategies, developing performance goals and action plans, identifying and rectifying root causes, creating innovative and tailored solutions, and piloting complex projects and bringing them to fulfillment. Adept at creating and leveraging partnerships that produce collaboration to ensure stakeholders' needs are met.Result-Driven Organizational Leader, Customer Service Management, Complaint Resolution, Customer Satisfaction, Performance Management, Relationship Management, Continual Improvement Process, Proactive Communication Skills, Coaching and Developing, Human Resources Experience, Recruiting, Innovation, Interpersonal Skills, Facilitation, Analysis, Problem-Solving Skills, and Flexibility. Focus on achieving high customer satisfaction rankings and sales, improving performance metrics, and contributing to organizational growth and development. 15 years Customer Service Expert, 5 years Process Improvement Specialist, and 8 years Ministry Development Professional.