Michael Catron Email & Phone Number

Davie, Florida, United States

Miami/Fort Lauderdale Area

L1 and L2 support of DNS, Domains, SSL, LB, VM, Network and Infrastructure for all CBS managed Cloud, Hybrid and DC properties.

Boca Raton

Worked with numerous clients to assist them with cost analysis, service upgrades and technical support for anything related to Telecommunications Trained in Intervals for task/ticket management.

Pompano Beach

Responsible for management and training of the IT support staff of 4 technicians and 2programmers and training of 160 agents.Supported the Network, Operations and System infrastructure - 24/7 for this company and the previously listed companies starting in 2013.Reported directly to the the CEO and CTO to implement all expansion projects (hardware, software and construction).Implemented all new changes by sourcing the lowest cost alternatives; whether it was secondhand server or hardware purchases or using OpenSource software in place of costly licensedalternatives.Built a storage closet into a PBX/Network closet in 2014, expanded to an office DataCenter in 2015. Expanded to the entire suite in 2016-17. Responsible for ordering and installation of all physical equipment for all the Data-Centers, including cabinets/racks, PDU, cabling, switches/routers and servers.Installed, configured and maintained company's physical VPN (Watchguard) and Firewalls (SonicWall) Highly familiar with most Dell and HP servers and SAN equipment from Generation 4-11Advanced knowledge of most major Linux OS, specializing installation configuration and management.Advanced training with most relational DB: MySQL, MySQL Cluster, MariaDB and PostgreSQL. Basic training with Redis and other No-SQL database platforms.CRM/Project Management Software and Ticketing experience using Zendesk/Zentask

Pompano Beach

Installation, configuration, administration and training of all hardware/software, desktop/laptop systems and IP Softphone setup.Management responsibility for training and writing all internal documentation on equipment fornew employees.Installation and configuration of over 200 systems agent Laptop/Desktop (Windows 7/8.1) relatedhardware/software and Softphone/headset setup for all agents.Installation, configuration and management of internal PBX Phone system for all non-call center calls.Installation, configuration and management of internal PBX Phone service using FreePBX withAsterisk for call center usage.Expert Vicibox/Vicidial and Asterisk installation and administrationDaily live-monitoring of Asterisk CLI and scripted log searches for intrusion and fraudulent calls.Weekly scripted searches of firewall and VPN logs and voip provider billing to preventovercharging

Pompano Beach

Managed a small team of Technicians for training, installation and support of all call-center equipment and a small Call Center with 20 agents.Point of contact for VOIP providers to get constantly updated rate decks and maintain LCR solutions for making upward of 2 million calls per day at call-center peak in 2017.Installation, configuration and administration of multiple Linux OS servers for use with Miva,Opencart, WooCommerce/Wordpress, Magento and other ecommerce platforms.Installation, configuration, administration and training for multiple Shopping/Payment Platforms tointerconnect our software with clients software.

Trained by Microsoft to support the Office 365 rollout during its first iteration.

Fort Lauderdale

Home/Business Installation of IPTV, VOIP and INTERNET for AT&T U-Verse Services

Broward County

Contracted for the Primary and Presidential Elections of 2008 and 2012 to provided technical support to all electronic Voting equipment.

Fort Lauderdale

Freelance On-site/Home IT repair and support

Fort Lauderdale

Freelance On-site/Home IT repair and support

Miami/Fort Lauderdale Area

Phone Technical Support for Gateway computers