Michael Champ Email & Phone Number

Sunnyvale, California, US

Vancouver, BC, CA

• Partnered with senior leadership to define and implement business goals; identified opportunities to improve customer acquisition, user engagement, and internal processes.
• Spearheaded strategy, delivery, and launch of HYAS’ third DNS-based IDS security product with 100% conversion rate of beta customers.
• Conceptualized and constructed dashboards reporting KPIs across customer journeys and roadmap progress in real time.
• Communicated proactively with key stakeholders and established a Product Council that improved information gathering, aligned expectations, and drove faster delivery of product improvements.
• Mobilized, motivated, and managed a product team of two to four members, increasing speed and efficiencies in documentation, competitive analysis, and feature deliveries.
• Completed all projects within departmental budget and COGs metrics; balanced multiple projects simultaneously and easily addressed changing needs and priorities.

Vancouver, BC, CA

• Championed strategy, delivery and launch of HYAS’ second DNS-based IPS security product that led directly to a major white label partnership and increased ARR in the first year.
• Engineered and executed the redesign, delivery and launch of HYAS’ first DNS investigation product, increasing ARR and improving customer retention.
• Incorporated customer feedback and insights to create product roadmaps that informed short- and long-term business strategy.
• Facilitated internal and external training on HYAS security products, leading to increased retention and net new sales.

Vancouver, BC, CA

• Owned strategy of SOC day-to-day operations and training; led analyst team of four and coached team members with a focus on continuous improvement.
• Handled incoming client requests for cyber-related investigations, which led to the creation of a service offering from HYAS and a significant increase in ARR.
• Engaged with clients to identify needs, troubleshoot problems, and offer comprehensive solutions; distilled highly technical information into simplified non-technical terms.
• Leveraged technical expertise and in-depth analysis of open source and proprietary information to advise on a wide range of cyber threats.

Omaha, NE, US

• Supported incoming service requests from internal and external clients; instructed Tier 1 Engineers in policies, procedures, and best practices.
• Configured and supported network routers, switches, transmission equipment, and other devices including connectivity issues, WAN, LAN, and other network issues.
• Forged and fostered positive customer relationships that promoted satisfaction and retention; resolved or escalated customer concerns as needed.

Tokyo, JP

Arlington, Virginia, US

Smyrna, TN, US