Michael Chao Email & Phone Number

Toronto, Ontario, Canada

• Canadian Investments Provider
• Managed over 20 major production releases involving over 12 different applications and a major data migration from Azure to Azure
• Leveraged Jenkins, Kubernetes, Helm charts & HashiCorp Vault to manage environments and their configurations, from development to production to ensure consistency and accuracy across different stages of the release cycle
• Utilized ArgoCD, LogDNA, SignalFX, K9s to monitor application and infrastructure logs, promptly addressing incidents by identifying root causes, applying fixes, and implementing preventive measures to enhance system.
• Conducted post-release reviews and retrospectives to gather feedback and insights, contributing to continuous process refinement

Toronto, Canada Area

• Canadian Payments Provider
• Led the process of requirements gathering, solution design, and assessment of technologies for a new payment processing platform
• Assisted in the setup and preparation of multiple POCs in Azure on distributed database software (MongoDB & Cockroach DB)
• Delivered comprehensive proposals on distributed databases and SFTP solutions during architecture review meetings, ensuring synergy with client stakeholders' objectivesGlobal Financial Services Provider
• Identified and assisted with the resolution of defects raised by the Quality Assurance team using Web Browser Developer Tools, Splunk, TestRail and Jira
• Lead integration workshops with the client's architecture and product team to identify, document and review the internal and external services across the different banking platform features

Toronto, Canada Area

• Canadian Financial Services Provider
• Successfully delivered a web and mobile based credit-card and online banking application
• Created business & systems requirements in the form of user stories as part of a large-scale banking application
• Assisted with integration testing of the application using various tools such as SOAP UI and Postman
• Worked with multiple development teams and vendors to implement and integrate third-party party APIs to support Identity and Access Management and Customer Data Validation
• Worked with external vendors to assist with the integration of an API Gateway into a Digital Banking Platform

Toronto, Canada Area

• Recipient of IT&S Best of the Best award for 2016 as part of the Mobile Systems & Solutions department
• Assisted with ensuring the success of a new authentication, user management, customer onboarding initiative serving all online & mobile banking customers using both Agile & Waterfall methodologies
• Facilitated daily scrum meetings and met with different lines of business to understand requirements and drive user story creation on JIRA
• Prepared security documents and provided product/platform recommendations based on reports using Google Analytics and Omniture Reporting Suite
• Recipient of 2017 Digital Payments Technology Innovation Award
• Facilitated working sessions with 3rd party vendors as well as business and technology stakeholders to clarify requirements and prepare a pilot rollout and support strategy for Android & iOS

Toronto, Canada Area

• Communicated with clients to define their requirements for the use of creating enterprise software packages to be implemented throughout the organization
• Supported T4G’s internal environment and any changes through support tickets
• Modified and implemented different onboarding processes and the relevant documents to increase efficiency
• Utilize the Microsoft Lync Server Management Shell & Exchange Console to support internal and external communication in the organization
• Create specific system images and prepare computers for new hires varying by role

Calgary, Canada Area

Supporting and maintaining all data and voice networks and liaising with third-party telecom providers when necessary. Specifically Microsoft Lync Server 2010/2013 & Polycom. Network asset management, including maintenance of network component inventory, related documentation, and technical specifications information. Manage compliance with internal and.

Toronto, Canada Area

Using technologies such as ASP.NET MVC 4, C#, HTML, Javascript & JQuery I assisted the development of their current online web and mobile application. This includes providing technical design, coding, testing, implementation, advice and support of all custom and packaged software applications. Specifically I worked on components of the user experience, as.

Toronto, Canada Area

- Developed a web application for managing Global Groups within the TTC using C#. NET, ASP.NET, Oracle & HTML- Assisted in the migration of several intranet pages using SharePoint 2010 and HTML- Developed safety forms using Microsoft Infopath 2010- Trained TTC employees to manage their own personal web content- Assisted in data migration and data mapping.

- Supported current environment and any changes to it by handling support calls- Implemented technology-based business solutions- Acted as project participant in many technology initiatives delivering services to investment customers- Identified and proposed solutions to issues that affected customer satisfaction- Provided end-user support for OTPP's.

Hosted 3 types of workshops on a weekly basis for students regarding different aspects of Microsoft Software and Products.Involved in the direct marketing and recruitment of students for all training sessions.Process results and feedback in a formal report to Supervisor on a weekly basis.Participated in Microsoft Product Training at Microsoft Headquarters.

- Worked independently in promoting and scheduling appointments for Toronto Hydro's Small Business Lighting program- Met various business owners and evaluated their lighting, providing information on efficiency- Organized the statuses of businesses regarding the Small Business Lighting program through Nedco Electrical Supply's database

Basc, Management Engineering

Activities and Societies: Waterloo Engineering Endowment Fund Representative

High School Diploma