Michael Chen Email & Phone Number

Washington, District Of Columbia

Red Hat Satellite 6 delivery consultant.

Applied architectural thinking and methodologies in translating client business requirements into IT solutions with specific system, application or process designs. Developed and created partner enablement and solution plans around the IBM hybrid cloud portfolio. Dedicated resource to assist CSC and Wipro business partners in developing their hybrid cloud strategies. Dedicated resource to assist hybrid cloud sales team with any hybrid cloud needs. Provided cloud expertise for business partners and coordinated activities to support strategic goals.Developed first Bluemix and API connect workshops for partner enablement to be used by all system integrator architects for all business partners. Bluemix workshops versions were catered to architects with more detailed workshops tailored to developers. The workshops were delivered in two at capacity sessions at CSC Techcon to assist CSC in achieving ambitious first year subscription sales of $6M.Provided hybrid cloud guidance to Wipro to define Pfizer Pharmaceuticals Watson/Business Process Manager/Operational Decision Management RFP.Core Technologies: Bluemix PaaS, API connect, API management, Softlayer IaaS, DevOps, Docker, Github, Websphere Application Server, Websphere Message Queue, DB2

Dallas

Developed and delivered partner enablement and solution plans around the IBM middleware portfolio. Dedicated resource to assist CSC business partner in developing their systems middleware strategies. Dedicated resource to assist the middleware sales team with any middleware needs. Provided middleware expertise for business partners and coordinated activities to support strategic goals.Installed and managed proof of concept deployment using Websphere Application Server, Websphere Message Queue, and DB2 in an insurance environment for Ohio Mutual Insurance Group (client of CSC). This was a first for IBM and opened up the insurance market for the IBM/CSC partnership based on CSC’s extensive insurance customer base.Attended IBM Architect Academy and graduated IBM Global Sales SchoolCore Technologies: Websphere Application Server, Websphere Message Queue, DB2, Tivoli Application Dependency Discovery Manager, IBM Tivoli Netcool Service Quality and Customer Experience Manager

Coordinated subject matter experts, editing, publishing and project management groups across entire IBM Tivoli product lines including Monitoring; Omnipoint; Netcool; Service Delivery and Process Automation; and Storage segments to bring enablement material to publishable form.Subject matter expert responsible for delivery of all Education Assistant content for entire IBM Tivoli Netcool Service Quality and Customer Experience Manager products.Sole liaison to publishing for entire group of lead enablement specialists.Worked with project manager and segment leads to assist with technical issues.Responsible for beta testing move of education modules from Education Assistant to Knowledge Center requiring porting of features and formatting fixes.Developed Tivoli Application Dependency Discovery Manager version 7.1 and 7.2.1 training products with subject matter experts including: Running the level one IBM Tivoli Monitoring scope sensor, Troubleshooting Windows Discovery, Computer systems naming rules, Converting from a synchronization server deployment to a streaming server deployment within Tivoli Application Dependency Discovery Manager 7.2.1, Determining memory usage and settings, Learning to read a javacore created by Tivoli Application Dependency Discovery Manager, Anchors, and Communication configuration.Core Technologies: Tivoli Application Dependency Discovery Manager, IBM Tivoli Netcool Service Quality and Customer Experience Manager, TortoiseSVN

Provided telecommunications expertise and authored XML projects for Nortel MTX products.

Supported GSM Americas customers in operations, software upgrades, outages, emergency page outs, hardware issues, translations resolution, routing, billing, data fill issues, general problem troubleshooting, and providing customers with general product knowledge

Responded to emergency page outs, debugged software errors, wrote source code patches, designed update propagations through needed software releases, and provided support for software upgrades.

Programmed, initially tested, performed troubleshooting, implemented, and provided supporting documentation for various Intelligent Network features.

Bachelor Of Science (B.S.), Electrical, Electronics And Communications Engineering

Bs, Electrical And Electronics Engineering