Michael Cochran Email & Phone Number

Athens, Georgia, United States

Direct lead for testing new procedures and menu items; taking the project from inception to implementation into 900+ stores. Subject Matter Expert (SME) to all stores, consultants, and employees on my tests. Wrote procedure guides and “how-to“ instructional pages that facilitated new procedure comprehension. In-person training and follow-up visits to ensure proper execution of all testing parameters.▪ Cross departmental liaison for project management▪ Conduct training classes on a multitude of subjects both in-person and online▪ Assisted in opening new stores across the country▪ Train new team members on all aspects of daily work in the restaurant

Athens, Georgia Area

Created concept for a new axe-throwing bar in Athens, Georgia; developed business plan, and wrote operational procedures, policies, and training materials for staff. Cultivated relationships with investors, networked with local business and community leaders, and represented the business to the media and general public to create awareness of the new venue and its offerings. Managed all daily operations of the business, including training and managing staff, interacting with customers, human resources, payroll, inventory management, and accounts payable/receivable.▪ Supervised, trained, coached, and mentored a team of 30 staff, including bartenders and lane coaches.▪ Set up and managed the Point of Sale (POS) system, reconciled cash and credit transaction records, and secured cash collected in safe.▪ Conducted outreach through the Athens Convention and Visitors Bureau, area hotels, campus groups, and community organizations, to drive tourist business, group rentals, and special events.▪ Developed relationships with local restaurants to provide catering and food delivery for group rentals and special events.▪ In its inaugural year, Lumberjaxe was recognized as runner-up in three categories for the Athens Banner-Herald’s “Best of Athens” Awards.- Helped design, train, and open the Ottawa, ON, CAN location.

Nashville, Tennessee, United States

Regional Account Manager 2011– 2018Vision 2 Marketing | Nashville, TN – Provider of Audio, Lighting, and Stage solutions to retailers and installersDeveloped in-person relationships with performers, agencies, and event venues to cultivate B2B sales. Assisted audio, video, and lighting dealers with orders, returns, and support. Compounded monthly sales metrics and drill-down to increase sales. Served as the single point of contact and as a traveling sales representative to provide solutions and execute transactions. ▪ Traveled across assigned territory (North Carolina and South Carolina) to service existing clientele and develop new accounts. ▪ Opened 20 new accounts.▪ Developed expertise on new and existing product lines from top brands, including JBL, Soundcraft mixers, and AKG microphones. ▪ Advised customers on products that would meet their unique needs, including mixing consoles, microphones, PA systems, and lighting.

Nashville, Tennessee, United States

Assisted Guitar Center’s professional customers in sales and consulting at two stores. Gained extensive knowledge and hands-on experience with high-end, boutique equipment. ▪ Managed all departments in the store and supervised up to 30 associates.▪ Earned numerous accolades for quality of service, including Salesperson of the Month five times and the 2009 Leadership Award.

Owings Mills, Maryland, United States

Provided individualized on-site, post-sale, B2B consulting, and telecom solutions support. Educated executives for commercial clients on their systems, answered questions, and fine-tuned the equipment to meet their needs.▪ Assisted in the management of a 15-person team of technicians.

Hanover, Maryland, United States

Managed a team that assisted enterprise customers with new installations. Clients included large commercial accounts of 50+ phone lines and T1 (or higher) bandwidth internet. Worked directly with the local switch, provisioning, sales, and translation teams, to troubleshoot issues with existing systems.▪ Successfully migrated 500+ accounts after the acquisition of Net2000 Communications with very low attrition.

Towson, Maryland, United States

Trained distribution companies on internally-designed UPS software packages. Installed and configured our proprietary software package to trucking companies.▪ Trained all users and management through on-location training at their companies.▪ Delivered post-install support 24 hours a day for assigned accounts.▪ Applied technical expertise and experience through the tech support center when not traveling.▪ Worked with C-level executives at the age of 22.