Michael Cochran Email & Phone Number

Athens, Georgia, United States

• Direct lead for testing new procedures and menu items; taking the project from inception to implementation into 900+ stores. Subject Matter Expert (SME) to all stores, consultants, and employees on my tests. Wrote.
• Cross departmental liaison for project management
• Conduct training classes on a multitude of subjects both in-person and online
• Assisted in opening new stores across the country
• Train new team members on all aspects of daily work in the restaurant

Athens, Georgia Area

• Created concept for a new axe-throwing bar in Athens, Georgia; developed business plan, and wrote operational procedures, policies, and training materials for staff. Cultivated relationships with investors, networked.
• Supervised, trained, coached, and mentored a team of 30 staff, including bartenders and lane coaches.
• Set up and managed the Point of Sale (POS) system, reconciled cash and credit transaction records, and secured cash collected in safe.
• Conducted outreach through the Athens Convention and Visitors Bureau, area hotels, campus groups, and community organizations, to drive tourist business, group rentals, and special events.
• Developed relationships with local restaurants to provide catering and food delivery for group rentals and special events.
• In its inaugural year, Lumberjaxe was recognized as runner-up in three categories for the Athens Banner-Herald’s “Best of Athens” Awards.- Helped design, train, and open the Ottawa, ON, CAN location.

Nashville, Tennessee, United States

• Regional Account Manager 2011– 2018Vision 2 Marketing | Nashville, TN – Provider of Audio, Lighting, and Stage solutions to retailers and installersDeveloped in-person relationships with performers, agencies, and event.
• Traveled across assigned territory (North Carolina and South Carolina) to service existing clientele and develop new accounts.
• Opened 20 new accounts.
• Developed expertise on new and existing product lines from top brands, including JBL, Soundcraft mixers, and AKG microphones.
• Advised customers on products that would meet their unique needs, including mixing consoles, microphones, PA systems, and lighting.

Nashville, Tennessee, United States

• Assisted Guitar Center’s professional customers in sales and consulting at two stores. Gained extensive knowledge and hands-on experience with high-end, boutique equipment.
• Managed all departments in the store and supervised up to 30 associates.
• Earned numerous accolades for quality of service, including Salesperson of the Month five times and the 2009 Leadership Award.

Owings Mills, Maryland, United States

• Provided individualized on-site, post-sale, B2B consulting, and telecom solutions support. Educated executives for commercial clients on their systems, answered questions, and fine-tuned the equipment to meet their.
• Assisted in the management of a 15-person team of technicians.

Hanover, Maryland, United States

• Managed a team that assisted enterprise customers with new installations. Clients included large commercial accounts of 50+ phone lines and T1 (or higher) bandwidth internet. Worked directly with the local switch.
• Successfully migrated 500+ accounts after the acquisition of Net2000 Communications with very low attrition.

Towson, Maryland, United States

• Trained distribution companies on internally-designed UPS software packages. Installed and configured our proprietary software package to trucking companies.
• Trained all users and management through on-location training at their companies.
• Delivered post-install support 24 hours a day for assigned accounts.
• Applied technical expertise and experience through the tech support center when not traveling.
• Worked with C-level executives at the age of 22.