Michael Constantine Email & Phone Number

Woodbine, Ga, Us

Jacksonville, Florida, United States

Ascertain issues and project demands by listening to clients’ needs and budget.• Clarify requests client and effectively communicate project deadlines and costs.• Generate profit by completing projects within budget and on time.• Process warranty claims for any projects covered. • Maintain and perform end of day and monthly Ad hoc reports.• Develop monthly projections based on daily Ad hoc referencing YoY for growth desired. • Maintain and increase team productivity through proper logistical dispatchment of project workload. • Monitor and track KPI for all team members.• Set goals and project revenue projections.• Ensure and control costs of projects meet or come in under project budget.• Minimize chargebacks through proper project management.• Handle and resolve client concerns while maintaining client satisfaction. • Perform end of day Ad hoc reports on all project KPIs and team revenue.• Maintain logistics of team members ensuring projects meet deadlines, budget, and meeting client needs.• Train new members and existing members on current systems or newly implemented systems and processes to ensure a strong productive team.

• Maintain and perform end of day and monthly Ad hoc reports.• Develop monthly projections based on daily Ad hoc referencing YoY growth desired. • Maintain and increase team productivity through proper logistical dispatchment of project workload. • Monitor and track KPI for myself and team.• Set goals and project revenue projections.• Ensure and control costs of projects meet or come in under project budget.• Minimize chargebacks through proper project management.• Assist members with process and challenging situations throughout all projects. • Handle and resolve client concerns while maintaining client satisfaction. • Maintain logistics of all team members ensuring projects meet deadlines, budget, and meeting client needs.• Train new members and existing members on current systems or newly implemented systems and processes to ensure a strong productive team.

• Maintained Organized flow and operation of the Honda Fixed Operations Department.• Perform ad hoc reports and data mining of prior months and previous year to find areas of improvement. • Report fiscal projections for month and year. • Monitor KPIs of each employee and provide training for employee growth.• Maintain facility morale and proper worth ethics. • Ensure compensation plans are fair, competitive, and ensure payroll costs support year over year revenue goals. • Reported weekly team payroll and productivity rates.• Monitor and control operation chargeback expenses. • Restructured maintenance menu and pricing to meet Corporate Honda requirements, maximizing total gross revenue.• Data mine KPI of operation to ascertain targeted advertisement and marketing needs. • Monitor ROI on advertisement and marketing investments and adjust target market segments to maximize returns based on KPI data and ROI data. • Ensure and control total operations gross profit and loss.• Created and maintained a new structure of operation for the fixed operations department.• Ensured team met corporate guidance and adhered to corporate mission and vision statements. • Held meetings with team reviewing project statuses, KPI data for team members and set daily goals of each team.

• Ascertained issues and services by listening to client needs.• Scheduled service appointments and received client information. • Clarified requests of the service desired and explained the services needed.• Generated profit by selling service, repairs, and inventory.• Handle the client complaints and ensure high client satisfaction standards.• Promote the service facilities to increase repeat business.• Process after-market warranty claims.• Perform after project follow ups, develop, and maintain strong relationships.• Maintain and perform end of day reports.• Develop monthly labor hour projections.• Performed Business to Business sales.

• Ascertained issues and services by listening to client needs.• Scheduled service appointments and received client information. • Clarified requests of the service desired and explained the services needed.• Generated profit by selling service, repairs, and inventory.• Handle the client complaints and ensure high client satisfaction standards.• Promote the service facilities to increase repeat business.• Process after-market warranty claims.• Perform after sales follow ups and developed and maintain strong relationships.• Maintain and perform end of day reports.• Develop monthly labor hour projections.• Performed Business to Business sales.

• Managed technician time and vehicle repairs through proper logistical dispatching.• Maintained top performance through all TKO fixed-ops departments.• Review payroll and sales of consultants each week for payroll.• Review End of Month performance of each Advisor and determined bonus eligibility, areas of improvement, and monitor penetration rates of upsells per consultant.• Mentor and train team members on areas of improvement to increase the overall performance of the department.• Receive payments and balance drawer.• Discern proper ways to effectively handle client complaints while being conscientious of costs.• Reduce client complaints through proper quality controls.• Work in a team effort to promote smooth operation of the facility.• Ascertain issues and services by listening to customer’s description of symptoms.• Schedule service appointments and receive client information. • Clarify requests of the service desired and explain the services needed.• Increase profitability by offering services, repairs, and inventory to meet or exceed YoY growth projections. • Process after-market warranty claims.• Perform after sales follow ups and developed strong relationships.• Maintain and perform end of day reports to monitor and track advisor performance.