Michael Constantine Email & Phone Number

Woodbine, GA, US

Jacksonville, Florida, United States

• Ascertain issues and project demands by listening to clients’ needs and budget.
• Clarify requests client and effectively communicate project deadlines and costs.
• Generate profit by completing projects within budget and on time.
• Process warranty claims for any projects covered.
• Maintain and perform end of day and monthly Ad hoc reports.
• Develop monthly projections based on daily Ad hoc referencing YoY for growth desired.

• Maintain and perform end of day and monthly Ad hoc reports.
• Develop monthly projections based on daily Ad hoc referencing YoY growth desired.
• Maintain and increase team productivity through proper logistical dispatchment of project workload.
• Monitor and track KPI for myself and team.
• Set goals and project revenue projections.
• Ensure and control costs of projects meet or come in under project budget.

• Maintained Organized flow and operation of the Honda Fixed Operations Department.
• Perform ad hoc reports and data mining of prior months and previous year to find areas of improvement.
• Report fiscal projections for month and year.
• Monitor KPIs of each employee and provide training for employee growth.
• Maintain facility morale and proper worth ethics.
• Ensure compensation plans are fair, competitive, and ensure payroll costs support year over year revenue goals.

• Ascertained issues and services by listening to client needs.
• Scheduled service appointments and received client information.
• Clarified requests of the service desired and explained the services needed.
• Generated profit by selling service, repairs, and inventory.
• Handle the client complaints and ensure high client satisfaction standards.
• Promote the service facilities to increase repeat business.

• Ascertained issues and services by listening to client needs.
• Scheduled service appointments and received client information.
• Clarified requests of the service desired and explained the services needed.
• Generated profit by selling service, repairs, and inventory.
• Handle the client complaints and ensure high client satisfaction standards.
• Promote the service facilities to increase repeat business.

• Managed technician time and vehicle repairs through proper logistical dispatching.
• Maintained top performance through all TKO fixed-ops departments.
• Review payroll and sales of consultants each week for payroll.
• Review End of Month performance of each Advisor and determined bonus eligibility, areas of improvement, and monitor penetration rates of upsells per consultant.
• Mentor and train team members on areas of improvement to increase the overall performance of the department.
• Receive payments and balance drawer.