Michael Cummings Email & Phone Number

Marietta, Ga, Us

Marietta, Ga, Us

Jacksonville, Florida, United States

-Help clients troubleshoot technology and financial industry based issues via phone, email, virtual meetings or in person scenarios-Act in a consultative manner offering creative solutions to complex business problems-Educate and train clients on rapidly changing software systems, both on the phone and in person-Efficiently and effectively handle escalations and continuously re-prioritize outstanding items-Proactively engage with clients to ensure a high level of service ownership-Build relationships with key stakeholders and individuals internally and externally

Atlanta, Georgia, United States

-Lead, coordinate and manage multiple client projects simultaneously within specified timeline-Provide consultative guidance on practice workflow-Facilitate practice assessments and trainings via phone to prepare clients to “go-live”-Utilize performance monitoring analytics to optimize client performance

-Reviewing and interpreting automated data discrepancy output, as well as performing manual listing reviews and generating data queries to be sent to the investigational site, following standard conventions and procedures.-Managing the data cleaning process for the study, including interpreting clinical site responses to queries and determining whether the responses are sufficient.-Updating the clinical database with the resolution provided and determining the resolution status of the queries, for studies using paper-based processes.-Providing regular status update reports to the Clinical Data Manager regarding data cleaning efforts to facilitate an expeditious database lock.-Performing quality control measures to ensure the final clinical database prepared for analysis and reporting as specified in the Data Management Plan.-Participating in system and study validation processes, including the creation and execution of validation test documentation.-Creating trial specific documentation as needed, such as CRF Completion Guidelines, Data Entry Conventions.-Providing support for study team and investigational site staff regarding Electronic Data Capture systems.-Assisting in the creation of standard procedures and guidelines for Data Management activities.-Assisting with data processor activities during times of peak workload.-Providing data management trial support for the study Clinical Data Manager

Atlanta, Georgia, United States

-Worked closely with the CEO and team on a variety of digital projects -Conceptualize and manage the organization’s current consumer and enterprise healthcare blockchainproducts