Michael D. Email & Phone Number

Spokane, Washington Area

• Created and presented educational and training programs to eight Washington State non-profits and community groups.• Researched, wrote, and edited for future programs and educational videos.• Increased active readership of the monthly newsletter by over 25%.• Directed branding and recruitment for a major initiative to connect volunteers with health clinics, ministries, and trauma care programs.• Networked with local non-profits and community leaders to strategically grow a charitable coalition in Washington.• Acted as primary content developer and editing consultant to the President and CEO.• Assisted and advised in the creation of booklets, flyers, and fundraising letters.

Spokane, Washington Area

• Developed a professional organization drawn from across eighty parishes of Eastern Washington, doubling the service offering. Led the advisory and strategy committee.• Managed volunteers for six events averaging 400 attendees.• Tripled the readership of the ministry’s newsletter, streamlined communication to address targeted audiences, and expanded the area leadership by over 300%.• Researched and composed newsletters, legislative updates, advertisements, and editorials for Eastern Washington.• Did nationwide research on best practices regarding activities and organization and created a tailored manual for community leaders based on this research.• Designed a speaker’s guide which contributed to a 500% growth in the participation of an allied program.

Spokane, Washington Area

• Identified the System of Record across five databases.• Ensured that the data was functional in preparation for transfer into two new archival systems.• Performed quality assessment of the data post-transition and addressed data anomalies.

Spokane, Washington Area

• Responsible for assisting in the intake and distribution of a high volume of sensitive documents, including billing documents, throughout the company's departments. • Helped ensure that our clients received the most efficient service possible while operating in a high-tempo, team-oriented working environment.

Spokane, Washington

• Provided services to a variety of Ecova clients by assisting in the reception and processing of utility bills and in the interpretation of billing and usage data associated with the clients’ accounts. • Contacted vendors on the clients' behalf to obtain billing data, to resolve possible interruptions of services, to verify the accuracy of meter readings, to investigate the possibility of waiving late fees, and to ensure timely payment. • Examined system-generated exceptions to distinguish billing errors from normal variations in usage, rates, and cost to identify potential cost savings for the clients. • Coordinated the resolution of billing issues and other client expense problems by working with clients, vendors, and coworkers to ensure proper utility account management.

Spokane, Washington Area

• Shift supervisor and floor manager. Periodically acted as warehouse director.• Trained, directed, and evaluated workers and volunteers.• Orchestrated and operated truck dispatch to collect and process donations from over 1000 donors.• Coordinated with clients and other local charities to provide services to hundreds of low-income households.• Evaluated, repaired, and maintained furniture.• Mentored over 50 clients in professional development, job preparedness, and financial planning.• Revamped, improved, and implemented the financial literacy program.• Coached six clients one-on-one.

Spokane, Washington Area

• Identified the System of Record across five databases.• Ensured that the data was functional in preparation for transfer into two new archival systems.• Performed quality assessment of the data post-transition and addressed data anomalies.

Spokane, Washington Area

• Provided front-desk customer service to patrons.• Managed inventory, resolved anomalies, and arranged for the restoration of damaged or lost items.• Processed fees and managed accounts for patrons.• Advised and assisted patrons in research.• Scanned and indexed files and manuscripts for inclusion in the library archives.

Spokane, Washington Area

• Handled delicate manuscripts and microfiche documents. • Digitized microfiche copies of letters written in China during the years leading up to and including the Boxer Uprising. • Scanned and digitized multiple Chinese manuscripts.

Bachelor'S Degree, History

History