Michael Dack Email & Phone Number

Denver Flagship Store

Cheyenne, Wyoming

Oak Brook Terrace, Il

o Developmento Developed 4 Sales Specialists to Sales Leads and 1 Endorsed to Retail Sales Manager.1 pending Endorsement to Retail Sales Manager.o Removed department barriers and created greater flexibility in scheduling which produced a higher level of customer service and employee experience.o Developed new hire training model resulting in greater floor coverage, better customer service and higher recruit retention.o Communication o Created platform for coaching and recognition top to bottom and bottom to top.o Active leadership creating environment of individual buy-in empowering employees to achieve personal and corporate goals.o Consistent evaluation of staff performance via quarterly one on one reviews.o Transparent documentation including payroll budgets and labor hours allowing for greater business understanding for all team members.o Utilize daily metrics tracker, weekly forecast to sales, monitoring sales daily and making adjustments to meet sales goals.o Accountabilityo Set solid examples of clear expectations, team accountability and recognizing staff for service above and beyond.o Use of Floor expectation forms coaching tool.o Recruitment o Implemented and utilized 5 Traits interviewing modelo Promoted interviewing model district wide.o Created network of colleges/contacts to drive diversity in recruiting candidateso Process Improvemento Improved stocking efficiencies throughout store resulting in 24 hr turnaround time for replenishment trucks resulting in better product availability.o Visualo Developing Market Visual Specialist for the Chicago market o Developing market training specifically for sales leads.o Implemented seasonal and sale floor set. o Daily monitoring and directing of visual standards.

Greater Chicago Area

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