Michael Davis Email & Phone Number

Nashville, Tn, Us

Las Vegas, Nv

• Manage to the daily objective set forth by the RROC management team • Utilize analytical and creative problem-solving skills to resolve customer issues. • Ability to troubleshoot data issues such as: slow speed, packet loss and routing issues within Cisco and/or Juniper Routers.• Knowledge of routing and route tables • SIP troubleshooting including call setup and audio quality • Knowledge of DS3, T1, and EoX Transport • Ability to communicate networking ideas and concepts• Working knowledge Cisco 12000, 10000, 7500, 7206, 4003, 2900, 2400 and 4507 routers and switches. • Juniper M120, EX4200, MX480, and MX960

Las Vegas, Nv

• Answering incoming calls accurately and provide excellent customer service in a fast paced environment. • Tier I center support for resolution of customer reported troubles on DS0, DS1, DS3, EoC, EoFW, POTS, and VOIP.• Monitor and test in multiple switches and software including Remedy ticketing system, Putty, 5ESS, DMS 500, Centest, React, Powertools, LCS, and CMS.• Conduct first level technical troubleshooting, ticket creation, and first call resolution.• Display a professional demeanor and show resiliency in challenging customer situations.• Interact with other departments including Retention, NOC, IOPS, Translations, Switch Maintenance, Field Ops and Escalation Managers.

Norfolk, Va

• Operated crane and davit for small boat and search and rescue operations.• Led 50 junior personnel in underway evolutions including Well Deck Certification, Underway Replenishment, and Connected Replenishment. • Work Center Supervisor: Organized a daily maintenance schedule of equipment checks to ensure proper operation and safety of the equipment and the personnel operating the equipment while underway

Associate Of Applied Science Degree In Network Systems Administration, Information Technology

Diploma, Computer/Information Technology Administration And Management