Michael Dean Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

North Sydney, New South Wales, Australia

North Sydney

Sydney

Sydney

Manage the resolution of software defects reported by customers across all teams within Research and Development (Virtual Third Level Support team).Lead a team of developers tasked with building internal R&D tools, including Automated System Testing Framework and Hardened Security environments for product testing.

Sydney, Australia

Lead a team of developers to resolve software defects and provide product enhancements as requested by customers; act as final escalation point for problems experienced by customers. Work onsite and remotely with customers to explore their use of IR's products, identify how they can get a greater return on their investment in those products, and scope and build customised product solutions.

London, United Kingdom

Understand customer requirements for systems and application monitoring and demonstrate how Prognosis software can meet these requirements.Design solutions that help customers to obtain more value from their investment in Prognosis products.Subject Matter Expert for all of Prognosis, providing technical leadership to all support, sales and consulting engineers in region.

London, United Kingdom

Manage a team of First and Second Level support engineers, providing support to Integrated Research customers across Europe.Coach team members in support best practices, in addition to technical training in Prognosis products.

Sydney, Australia

Go-To person and escalation point for all product issues for the global support team, providing technical leadership and advice in all aspects of supporting Prognosis.Identify and isolate software defects across the entire Prognosis product suite and generate test cases to enable escalation to Third Level Support.Analyse code defects and propose code fixes.Communicate clearly with customers to ensure correct prioritisation of issues and understand business impact and requirements.

Sydney, Australia

Provide leadership to Sydney based support team and support managers in Denver and London.Coach and mentor team members locally and remotely, providing both technical guidance and informal training in soft skills to provide better customer support.Report regularly to senior management and present strategy updates to board.Manage stakeholders in business escalations, ensuring timely communication and progress at all stages of problem resolution.

Sydney, Australia

Receive customer reports of software defects via phone and email.Manage ongoing case communications and status updates.Communicate clearly with customers to ensure correct prioritisation of issues and understand business impact and requirements.