Michael Deans Email & Phone Number

Belfast, Maine, United States

Belfast, Maine, United States

Belfast Me

• Advise end users on appropriate action to resolve technical issues;
• Assist in integrating new employees into the technology environment through onboarding timeframe;
• Collaboratewith employees across athena geographies throughout their tenure to make sure they have the tools and knowledge to be successful
• Resolve corporate support helpdesk tickets within established Service Level Agreement timeframes;
• Configure, deploy, troubleshoot and maintain end user hardware throughout its life cycle, including laptops, desktops, monitors, printers/copiers, peripherals, desk phones and mobile devices;
• Install, configure, troubleshoot and maintain software, including Office applications, anti-virus encryption, and remote access;

• Primary point of contact for end user actions and technical issues; assigns and tracks all user submitted request and incidents for 600 person site.
• Manages inventory of 90+ mobile devices; procures, configures and issues smartphones and traditional cell phones; provides user training; migrated facility from Blackberry environment to Apple iPhones.
• Administers Microsoft Windows Deployment Server (WDS) environment; creates, updates and deploys desktop and laptop images; Oversaw migration of desktop environment from Microsoft XP to WIN 7; 450 workstations migrated
• Oversees Printer supply and services contract; provides first look response for printer issues and elevates issues to contracted maintenance; Networked facilities multi-function leased copiers; enabled network.
• Deploys and installs software packages; utilizes MS System Center 2012 and manual/remote processes.

Pearl Harbor, Hawaii

• Supervised five civilian, six contractor and two military personnel, manages day-to-day operations of information technology division to include server, network, service desk, VTC operations.
• Managed equipment deployment & system administration support for the customer support network which reaches across eight field office sites throughout the Pacific to include DISA Pacific HQ
• Directed cradle-to-grave information systems lifecycle program for 2,000+ network assets ensuring equipment is replaced in accordance with set procedures and established policies.
• Analyzed requirements, proposes equipment acquisitions and prepares purchase requests for command-wide IT requirements utilizing established purchase agreements and various other contracting vehicles with an annual.
• Led technical teams during Field Security Office inspections ensuring field commands maintain certification and accreditation sites 100% accreditation
• Certified Contract Officer’s Representative/Task Monitor; Manages annual $900K IT Support Services contract

31 Fighter Wing Aviano Air Base, Italy

• Led a 16 person team which provided full spectrum of Information Assurance and Communication Security support.
• Identified, assessed and analyzed classified and unclassified computers, networks, and telephonic systems security conducting certification and accreditation inspections throughout the organization.
• Managed 2nd largest Communication Security account in U.S Air Forces Europe supplying cryptographic material, operational codes and authenticators to 31 Fighter Wing, 48 Fighter Wing, 16 Air Force and 13 geographically.
• Led Two Person Control team, responsible for storage, issuance and management of authentication codes used in support of nuclear surety program.

Special Operations Command And Control Element, Camp Lemonier, Djibouti

• Managed Communication Control Center which consisted of multiple voice and data unclassified and classified command and control networks.
• Installed satellite receiver equipment at remote location, providing on-site commander with force protection capabilities.
• Oversaw operation of 24/7 radio room, which provided vital link to war fighters downrange in austere locations
• Conducted 100% inventory of all communication equipment assigned to unit.
• Installed first classified VOIP terminal in HOA, provided leadership with multiple C2 voice network capability

31 Communication Squadron Aviano Air Base, Italy

• Oversaw 9 person service desk; responsible for tier one support for 5,100 network customers
• Utilized and administered ARS Remedy ticketing system; coordinated system administration support for all trouble calls throughout tier 2 and 3 resolution
• Tracked and coordinated network outage resolutions between network control center functional areas.
• Monitored key network assets and provided daily operational status to management

31 Communication Squadron Aviano Air Base, Italy

• Led six person team responsible for management, configuration and administration of a server farm containing 38 servers to include a 4 terabyte enterprise storage network and back-up solution.
• Provided network authentication, domain name, print, file, email services to 5,100 network users
• Ensured data reliability by scheduling and performing system backups using Veritas & Commvault system software.
• Configured 6 Active Directory controllers realigning 3 remote networks providing centralized network management.
• Implemented file structure plan which provided standardization throughout 23 organizations laying the framework for Sharepoint implementation
• Schedule server downtime and coordinated authorized outage requests with customers, contractors, DOD civilians and upper management

Allied Military Intelligence Battalion, Camp Butmir, Sarajevo, Bosnia

• Planned and implemented network access solutions for critical users processing intelligence data throughout area or responsibility
• Relocated five remote operating sites to secure locations after 911 attacks, designed new configuration and installed communication equipment allowing the continuous processing of surveillance reports
• Upgraded 35 computer workstations providing increased reliability and capability to network users and field site commanders

425 Air Base Squadron Izmir AB, Turkey

• Lead system administer for local area network supporting 350 network users across the organization encompassing multiple facilities
• Performed installation of printers, servers, desktops and networked assets
• Managed configuration of the entire network infrastructure to include patch panels, routers, modems and hubs maintaining detailed documentation and network diagrams
• Supervised design and implementation of network security measures ensuring network certification and accreditation
• Managed implementation of all network software installations and upgrades.
• Oversaw 24 hr network service desk operations responsible for tier 1 and 2 trouble call resolution and customer request.

Associate'S Degree, Information Systems Technology

Education record

• Cisco Certified Network Associate Boot Camp • CompTIA Security+ Certification • CompTIA A+ Certification • Phoenix TS ITIL v3 Foundation.

High School