Owning the strategy for recruitment, retention, and team member engagement. Working alongside the Director of Training to facilitate development and growth of leadership skills.

Working with IT and designated business partners defining work, adding, and navigating through the work intake process.

Worked with IT and designated business partners defining work, adding, and navigating through the work intake process. Worked as consultant until being hired by the company I was embedded in.

Managing the entire product line life cycle from strategic planning to tactical activities. • Specifying requirements for current and future products by conducting research supported by on-going communication with staff and/or members. • Define the product strategy and roadmap and ensure that the product supports the overall strategy and goals for Samaritan Ministries.• Develop and execute an organization-wide implementation plan, working with all departments to completion. • Work closely with the Program Management team on all product integration, launches, and changes throughout implementation.• Create formal business cases and product descriptions, and work as a facilitator between the various internal departments to ensure product policy and processes are negotiated, documented, and executed accurately.• Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.• Assist the training team to develop and conduct specialized training on new products.• Monitor internal processes for efficiency and validity pre & post product launch/changes.• Lead regularly scheduled meetings centered on system and operational requirements for product changes and new product development.• Provide support for other departmental projects as needed.• Work with external organizations consistently. • Run beta and pilot programs with early-stage products and samples.• Act as point of first reference for all product related inquiries and work collaboratively to address any issues that may arise.• Understand and execute the ideas of Agile Project Management when applicable.

At-Desk troubleshootingEndpoint management and securityMobile Device management and securityEndpoint deploymentEndpoint project managementPurchase managementTechnology research

Responsible for common areas, meeting spaces, bistro, fitness center, pool area and guestroom preventative maintenance. Assist in the repairs and maintenance of hotel equipment including mechanical equipment such as HVAC units and pool pumps.