Michael Dickson Email & Phone Number

Wilmington, North Carolina

Newburgh, NY

• Responsible for managing all aspects of bar including the selection, development, and performance management of restaurant employees, optimizing profits and increasing sales.
• Manage operations during shifts that included daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
• Utilized the Gold Standard process to interview all FOH employees, ensuring employees meet Company standards.
• Staff, train, and develop FOH employees through orientations, ongoing feedback, establishment of performance expectations and conduct performance reviews on a regular basis.
• Identify operational opportunities to build sales and control costs.
• Perform liquor, wine and beer check in to ensure proper invoicing.

Croton On Hudson

• Full responsibility for maintaining smooth running and efficient day-to-day operations
• Excellent business development skills with proven ability in establishing and maintaining strong business relationships - from entry level staff to customers to senior management
• Motivate staff and encourage promotions from within the company whenever appropriate
• Oversee all aspects of personnel management; supervise up to 20 employees; directly hire and release when necessary; provide periodic training to new and existing staff; schedule reviews; handle all employee disputes.
• Instrumental in improving and maintaining staff efficiency, morale, and customer service levels resulting in greater productivity and overall customer satisfaction
• Ability to effectively delegate responsibility to those best suited to accomplishing the task at hand; ability to ascertain staff strengths and develop procedures to improve deficiencies

Civil Engineering

Activities and Societies: Member of Men's Varsity Basketball Program

Bachelor’S Degree, Business Administration With Concentration In Finance

Activities and Societies: Captain of Men's Basketball Team