Michael Dillon Email & Phone Number

Philadelphia, Pa, Us

Cherry Hill, New Jersey

 Create new user accounts in Azure Active Directory, set up mailboxes, and add users to correct groups based on title and/or position. Manage all levels of the helpdesk using Spiceworks ticketing system and delegate tickets when needed. Manage equipment inventory and order new equipment based on new hires, equipment update replacement, break and replace, etc. Set up and manage phone systems (deskphones and softphones) for users through Momentum/Alteva/Skype. Research new possible threats to the company network and make users aware of these threats via Security Alerts on our O365 platform. Azure Active Directory and Intune MDM device compliance and group policy. IT Hardware and Support Subject Matter Expert for New Hire Orientation Coordinate with branch managers for recovery of equipment from previous employees. Travel to remote branches to set up new offices or update existing locations. Use Microsoft Admin portal to maintain blacklist/whitelist for company mail security and Spam filtering. Manage updated licensing in LOS and CRM applications.  Provide end user support and troubleshoot issues in Encompass origination system. Set up, support, and maintenance of all audio visual equipment (including televisions and Digital projectors), printers, copy machines, fax, laptop and desktop computers.

hardware and Deployment specialistHandled all company On-boarding set ups both hardware and physical location.Assisted users over the phone, in person, and remote desktop to resolve issues. Set up and maintained imaging software for new machines.Installed new network lines and terminations.Diagnosed and fixed or replaced non-working computer hardware.Resolved customer issues reported through Jira ticketing system.Provided general tech support to computer system users.Coordinated with branch managers to ensure smooth transition for new employees.Ensured all hardware was installed on company domain with correct Anti-virus, word processing, and emailing software.Used backup and archival software.

Provided tech support to computer system users.Answered user questions.Resolved computer problems.In person, via phone, remotely and over email.Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.Detected problems and errors in computer operations.Set up equipment for others to use.Correctly installed operating systems, software and applications.Conferred with users.Conducted computer diagnostics.Trained users in proper software and hardware use.

Cherry Hill, New Jersey

Responding quickly and resourcefully to customer requests or concerns.Set up and repair computers with security software and configuration.Basic router and switch set up, maintenance, and configurationTraining new associates on troubleshooting techniques through role play and shadowing.Microsoft Advisor certified with advanced knowledge in Microsoft Office and operating systems.Serving multiple customers in a short period of time.Diagnose computers and make recommendations to customers based on the results.Replace damaged or outdated internal hardware components on desktop and laptop computers.Representing the company in a professional and positive manner.Creating and maintaining long-term relationships with regular customers.Assisting in all store administrative tasks.Taking care of the customers’ needs while following company procedures.Occasionally opening and closing the store.Help in the recruiting, interviewing, and hiring process.Assisting customers with choices by providing them with information about products.Participating in physical inventory counts.Adhering to all store policies and procedures.