Michael Dillon Email & Phone Number

• Successfully managed a staff of 60 employees• Oversee employee relations encompassing staff recruitment, training and performance evaluations.• Hold P&L accountability; manage sales analysis, forecasting, and reporting activities.• Participate in Menu Planning Committee meetings to collaborate on the development of new standardized menu, contributing to item, pricing and design changes.• Accountable for labor management and approval of 60 employee’s payroll submission of hourly & management payrolls.• Ensuring that customers are treated promptly, courteously & efficiently.• Hiring associates, disciplinary actions, terminations.• Weekly scheduling of all employees and management teams• Conduct training in all areas

• Successfully managed a staff of 60+• Managed the 3rd most profitable theater in Minnesota• Taught employees new and more efficient ways to perform their jobs.• Trained new employees on company equipment and on how to use software programs. • Ability to manage multiple projects with rapidly changing priorities-strong project management skills.• Prepared training materials. • Monitored, evaluated, and counseled staff.• Analyzed and resolved personnel grievances.• Researched and evaluated management practices, training and development programs and leadership principles.• Assisted managers with hiring procedures, screening of candidates, coordinating interviews.• Attended monthly seminars on:1. Human Relations2. Staffing and Payroll3. Self Management4. Hiring and Interviewing5. Training• Interact with corporate affiliates on a daily basis.• Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and motivate people of all levels to achieve their maximum potential while attaining corporate objectives.

• Successfully managed staff of 30+• Made weekly schedules for staff of 30 or more, weekly.• Trained staff to enhance customer service and increase profits through suggestive selling.• Helped plan all employee meetings.• Attended Projectionists training with a Technical Advisor• Knowledge of Radiant touch-screen systems• Knowledge of Microsoft Excel systems• Knowledge of Century and Christie projectors• Knowledge of filing nightly paper work/end of period paper work• Knowledge of filing and monitoring payroll• Running a customer-friendly shift, lending aid in areas of demand

• Successfully managed staff of 30+• Made weekly schedules for staff of 30 or more, weekly.• Trained staff to enhance customer service and increase profits through suggestive selling.• Helped plan all employee meetings.• Attended Projectionists training with a Technical Advisor• Knowledge of Radiant touch-screen systems• Knowledge of Microsoft Excel systems• Knowledge of Century and Christie projectors• Knowledge of filing nightly paper work/end of period paper work• Knowledge of filing and monitoring payroll• Running a customer-friendly shift, lending aid in areas of demand