Michael Dixon Email & Phone Number

Pennsylvania, United States

• Broaden scope of budgeting duties from local markets to include entire northern region of operations, accounting for more than 56% of subscriber activity.• First point of contact for custom spreadsheet creation/utilization to broaden understanding of reports generated from customer engagement software; for short term until new software is purchased or for long term solutions.• Calculate transactional NPS data scores and produce reports on companywide, department, and employee level.• Upload data and use software to run analytics on qualitative text data obtained from social media, surveys, trouble call data and interaction notes stored at account level.• Use workforce management tools and payroll data to calculate true cost of service trips.• Calculate and prepare monthly cost of goods sold journal entries for modems purchased.• Prepare and distribute monthly analysis of manual refunds and additional state sports tax on UFC and Boxing Pay Per View orders.• Calculate monthly and YTD sales of primary subscriber units and units per sale for business sales division.• Use speech analytics platform to perform comprehensive analysis of interaction data in order to help senior leadership form recommendations on how to further maximize the customer experience, automation, and agent effectiveness.• Create custom spreadsheets to track contractor invoice discrepancies, provide snapshots of individual payroll overtime, display progress towards weekly, monthly, and annual employee sales goals for performance evaluation, and any other ad hoc requests.

Johnstown, Pennsylvania Area

• Supervise 7 person accounting team: 4 staff accountants, 2 AP clerks, and 1 data analyst.• Approve processing and payment of all expense and capital invoices for all systems in Pennsylvania, West Virginia, and western Maryland. Approximately 1,500 per month.• Monitor capital spending and track allocation between capital acquisition requests to purchase orders.• Approval and posting of standard monthly and adjusting journal entries.• Amortization of all prepaid expense, rental, property taxes, and pole rent schedules.• Monthly payables, copyright, and property tax accruals.• General ledger reconciliations.• Monthly reconciliation of 9 bank accounts.• Inventory reconciliation for 7 warehouses.• Forecast CPE usage by utilizing 12 week rolling average and annual history.• Maintain working model to analyze and prepare annual budget and reforecast reports for subscribers, revenue, and ARPU.• Companywide fleet administration for 375+ vehicles and 20 fiber trailers in Pennsylvania, Maryland, Delaware, Connecticut, West Virginia, South Carolina, and Florida.• Oversee fleet purchasing, maintenance, and fueling through ARI Insights.• Prepare and file annual Unified Carrier Report for companywide fleet.• Prepare and file biennial Motor Carrier Identification Report through USDOT for companywide fleet.• Create custom Excel spreadsheets and models to assist own and other departments where current software is lacking/not available

Johnstown, Pennsylvania Area

Maintain the system of accounts, books, and records on all transactions and assets relating to the operation of the Urban Division of CamTran. Payroll processing. Preparation of monthly financial statements for the board of directors. Preparation of monthly, quarterly, and annual payroll taxes. Coordinate and prepare for financial audits as required by governmental regulations. Financial reporting to federal and state entities. Develop, analyze, and interpret statistical and accounting information. Furnish internal and external reports with financial and/or passenger and employee statistical information. Prepare annual budgets.

Have undertaken various temporary assignments to remain active while searching for suitable employment since being displaced in November of 2009. Accounting Temp for Kelly Services at CamTran. Provided security and general office and computer support at Cambria County PA CareerLink at the Greater Johnstown Career and Technology Center. Worked as delivery assistant during the holiday season in the Ligonier and Latrobe areas for UPS. Served as temporary Office Manager handling all payroll, human resources, all accounting and bank transactions, and general office duties for T.P. Electric, Inc.

Executed the daily operations for the warehouse, shipping, receiving, shredding, quality control, inventory control, data entry, special project, and driver dispatching departments, while supporting the customer support and customer service departments. Supervised 16 employees, scheduled work hours, resolved conflicts, and determined salary adjustments. Determined staffing requirements, interviewed candidates, hired new employees, trained new employees, and oversaw those personnel processes. Authored training packets and orientation papers and presentations. Coordinated logistics on a local, national, and international level. Conducted tours for potential and current customers and addressed any and all questions.

CashierReceivingSet up in store displays

When working in the digital print and inserting department, setup and operate industrial folding and letter inserting machinery. Meter outbound Social Security benefit letters for delivery through the United States Postal Service and account for proper postage usage. Keep all areas of production area stocked through the use of forklifts and pallet jacks. After being moved to the proofreading department, proofread patent documents printed in house for the United States Patent Office. Reformat court documents for United States Court of Appeals for the First Circuit in Boston from PDF to Microsoft Word documents and proofread for errors. Proofread various IRS instruction booklets and check for format and layout consistency.

Operate various bindery equipmentWarehouse

CashierReceiving

Associates, Accounting/Computer Applications

Associates, General Sciences

Focus on Math and Logic