Franchise Owner
Current
Bahama Buck'S
Sep 2019 - Present
AeroLeads people directory · profile
Michael Draper Email & Phone Number
People Leader
at
Bahama Buck's
1 work email found
@bahamabucks.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Bahama Buck's
Role
People Leader
Location
Greater Phoenix Area, United States, United States
Who is Michael Draper? Overview
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Quick answer
Michael Draper is listed as People Leader at Bahama Buck's, based in Greater Phoenix Area, United States, United States. AeroLeads shows a work email signal at bahamabucks.com and a matched LinkedIn profile for Michael Draper.
Michael Draper previously worked as Franchise Owner at Bahama Buck'S and Senior Manager of Interaction Strategy at University Of Phoenix. Michael Draper holds Bachelor Of Science (Bs), Political Science And Government from East Carolina University.
Company email context
Email format at Bahama Buck's
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{first_initial}{last}@bahamabucks.com
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Profile bio
About Michael Draper
PROFESSIONAL SUMMARYOperations and process improvement leader with 15+ years of contact center operations and technology experience. Confident, take-charge leader with exceptional follow-through that promotes empowerment through self-management principles, provides effective feedback for constant improvement, and leads by example. Top performer who thrives in high-expectation, high-stress environments. Operations efficiency specialist, implementing best practices and improving KPIs. Strong collaboration management practices focusing on obtaining alignment among support groups to drive value for customers and clients.Specialties: Salesforce ♦Genesys ♦ Verint 360♦ TCPA/DNC Compliance Specialist ♦ Certified Scrum Master ♦ SaFe Agilist♦ KCS Principles Certified ♦ Avaya CMS ♦ Agile minded ♦ Meticulous about quality control ♦ Hypothesis driven development ♦ Passionate about hands-on leadership by example ♦ Articulate communicator ♦ Excellent problem-solving abilities
Listed skills include Team Building, Customer Service, Leadership, Team Leadership, and 18 others.
Current workplace
Michael Draper's current company
Company context helps verify the profile and gives searchers a useful next step.
Bahama Buck'S
5 roles
Michael Draper work experience
A career timeline built from the work history available for this profile.
Senior Manager Of Interaction Strategy
Provide direction to the Interaction team that monitors internal and external call center technology including Genesys and Salesforce platforms. Provides support to over 1200 call center agents.Implement proven methodologies for continuous team development and improvement such as Kanban, Agile, and self-management processes.Responsible for validating FTC.
Dec 2015 - Nov 2019
Dialer Operation Manager
Manage and provide direction for six technical direct reports that support predictive dialer operations and operational run support to 600 call center agents. Recommend and develop customer service dialer campaigns and contact strategies for departments across the university. Troubleshoot call routing issues for inbound, outbound, chat, and SMS texting.
Jan 2011 - Nov 2015
Operations Manager
Managed five direct reports that supported operational run support to 400 call center agents. Monitored and provided triage support for all call center system issues and outages. Directed all on-boarding activities for new-hire call center agents. Developed call center operational "best practices" guidelines and procedures. Supported equipment and facility.
Jan 2009 - Dec 2010
Business Analyst
Trained new hire business analysts that joined the team. Researched and communicated questions related to call routing and agent interactions. Developed and maintained numerous call center reports. Trained front-line managers in other departments on call center practices and processes. Develop operational support best practices and created supporting.
Jun 2005 - Dec 2008
2 education records
Michael Draper education
Bachelor Of Science (Bs), Political Science And Government
Master Of Business Administration (Mba), Public Administration
FAQ
Frequently asked questions about Michael Draper
Quick answers generated from the profile data available on this page.
What company does Michael Draper work for?
Michael Draper works for Bahama Buck's.
What is Michael Draper's role at Bahama Buck's?
Michael Draper is listed as People Leader at Bahama Buck's.
What is Michael Draper's email address?
AeroLeads has found 1 work email signal at @bahamabucks.com for Michael Draper at Bahama Buck's.
Where is Michael Draper based?
Michael Draper is based in Greater Phoenix Area, United States, United States while working with Bahama Buck's.
What companies has Michael Draper worked for?
Michael Draper has worked for Bahama Buck'S and University Of Phoenix.
How can I contact Michael Draper?
You can use AeroLeads to view verified contact signals for Michael Draper at Bahama Buck's, including work email, phone, and LinkedIn data when available.
What schools did Michael Draper attend?
Michael Draper holds Bachelor Of Science (Bs), Political Science And Government from East Carolina University.
What skills is Michael Draper known for?
Michael Draper is listed with skills including Team Building, Customer Service, Leadership, Team Leadership, Workforce Management, Call Center, Leadership Development, and Training.
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