Michael Drum Email & Phone Number

Syracuse, New York, United States

The Operations Manager assists the Executive Director of the Office of Veteran and Military Affairs (OVMA) in managing the daily operations, mission, and financial operations of the office. The Operations Manager is responsible for planning and the execution of events, managerial oversight of event sub-committees, and oversight and coordination of veteran and military-related offices across campus. The Operations Manager manages the execution of the communications strategy to increase the visibility of veteran and military affairs at Syracuse University and reports directly to the Executive Director of OVMA.Manages the daily operations, administrative, and fiscal aspects of the Office of Veteran and Military Affairs, including the integration of its mission areas and support functions across the University. Manages the monthly reconciliation of budget expenditures and contracts. Supervises student work studies.Manages the planning, coordination, and execution of university veteran and military-connected events (e.g. Veterans Day Ceremony, Student Veteran Commencement, Stars and Stripes Tailgate, Chancellor's Review, etc.) and manages the organization and execution of supporting subcommittees of each event.Initiates and prepares written communication (press releases, end-of-year reports, marketing collateral, etc.) for submission to the communications team and manages all office social media outlets to increase the visibility of the department.Directly responsible for the department's collaboration with veteran and military-related offices on campus to enable their success and ensure effective communication across campus (e.g., Office of Veteran Success, Veteran Career Services, Army and Air Force ROTC, Student Veterans Organization, Veteran Legal Clinic, University Veteran Recruiters, etc.).

Syracuse, New York

• Program lead for all calendar and training scheduling, coordinate marketing resources and training supplies, address budgetary problems, and provide administrative support for 35 FT employees located at 19 DOD installations/military communities across the United States. This career skills program serves active-duty service members, veterans, and military connected spouses both in-person and virtually (online). To date: Over 87,000 Enrolled.• Continuous logistical, communication, and media support to ensure the successful implementation and expansion of new satellite locations, pilot programs, and onboarding processes for new team members. I have personally managed over 12 internal department new employee onboarding packages and have assisted in over 6 enterprise-wide hiring committees. • Assist National Leadership Team on strategic policy implementation, professional development training, and recruitment events. Assist Directors with proposal presentations, annual and quarterly programming recruitment analyses, and monthly reconciliation owner of program’s exam expenses/invoice review for national learners (Over 2 Million USD to date) and operational fees for staff (travel reimbursement, collateral, and equipment). • 2020-2021: Employer Partner support and collaborative partner lead for several other VSO relationships (veteran service organizations – ACP, HHUSA, TMF, etc.). Owner and curator of O2O testimonial archive/storytelling procurement initiatives utilized for funding/grant reporting and donation campaigns. Liaison for external media facilitation planning when needed.• Assist O2O National Leadership Team with creating, implementing and communicating strategic programmatic policies, to include the collection and submission of funding report content.• Assist with O2O training events and conferences including logistical planning and administrative support. Work with outside vendors for food and accommodations, and facilitating reimbursement.

Syracuse University

• Worked closely with active duty and transitioning service members, veterans, and their spouses. Responsibilities included addressing their inquiries, providing guidance and support to select the right programs and services at the IVMF. • Review of over 7,000 applications with the Enrollment Services team which provided numerous veterans with professional career training, industry recognized certifications, and employability skills.• Completed crucial tasks to support internal and external partners to meet key performance indicators in the career preparation portfolio.Duties included: -Serve as the primary point of contact for interested program applicants, working closely with each individual to provide polite and timely responses-Screen applications to ensure eligibility requirements are met, all required documents are received and applications are complete-Conduct informational interviews withparticipants to ensure their needs would be met by the program’s offerings and to refer to other programs as needed. -Manage the IVMF’s programs email and voicemail boxes to include:Respond via phone and email to inquiries related to the Programs and Services offered at the IVMFEnsure all needs are addressed in a courteous, clear, and timely manner.-Assist the Director of Enrollment Management in ensuring continuous improvement of the admissions process based on applicant experience and feedback. Provide quality assurance checks and escalate any heightened applicant concerns to the Director.

Research, exhibit creation, event preparation, undergrad tour guide, and updating displays in a museum's military history collection which includes over 10,000 items of both local and national prominence. I personally modernized and completed physical displays of the following collections: American Civil War, Spanish-American War, American Indian Wars, Imperial Japan and German Empire (Post 1900). All displays included well maintained and cleaned weapon systems, uniforms, flags, and written publications critical of the time frame.-Blog and museum progress featured on State University of New York at Cortland's Public History webpage: http://webhost1.cortland.edu/cph/ -LHC's Homeville Museum's 100th WWI anniversary trench exhibit featured in Time Warner Cable special

Syracuse, New York Area

Squad Leader with management and tactical skills (Echo Company, 4th LAR (Light Armored Reconnaissance BN- Syracuse, NY). As a Sergeant I had to prioritize operational tasks and maintain complete accountability of all personnel (as well as serialized gear, equipment and technology) under my charge, as well as instruct and mentor my team’s warrior development and professional skills-15 Marines 1 Navy Sailor under most recent billet. Operational experience and minor cultural exchange training experience (Kingdom of Morocco and South Africa). Billet Description: "The squad leader carries out the orders issued to him by the platoon commander. He is responsible for the discipline, appearance, training, control, conduct, and welfare of his squad at all times, as well as the condition, care, and economical use of its weapons and equipment. In combat, he is also responsible for the tactical employment, fire discipline, fire control, and maneuver of his squad. He takes position where he can best carry out the orders of the platoon commander and observe and control the squad."

I received a BN level meritorious promotion amongst my peers in a continuously changing environment of unit team building and live fire training upkeep. “The fire team leader carries out the orders of the squad leader. He is responsible for the fire discipline and control of his fire team and for the condition, care, and economical use of its weapons and equipment."

0311 - Infantry Rifleman. Over a 6 year period, I acquired experience in professional guidance and mentoring, management, and working with cross functional teams in a time sensitive environment. As an NCO and Sergeant I was directly responsible for the safety, development, and mentorship of over 15 personnel and accountable for the advanced weapon systems and technologies at our disposal.

20 plus projects in the greater Upstate NY area

Executive Masters Of International Relations - Maxwell School Of Citizenship And Public Affairs

(In Progress)

Bachelor Of Arts - Ba, History

Associate Of Arts - Aa, History

Education record

Advanced Leadership Tools and Techniques, Orders, Marine Corps Tactics, Professional Mentoring and Counseling, Administration, Offensive.