Michael Dzick Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

Position Summaryo Responsible for overseeing the creative visioning, planning, budgeting and execution of the CPI program and product roadmapEssential Dutieso Develop and oversee a consistent and repeatable program development process that meets accreditation standards, ensures quality and consistency, and allows for appropriate review and testing o Define roles, effectively manage coordination and collaboration between staff roles and freelancers to ensure quality and consistency at scaleo Responsible for building and monitoring product development budget; does regular analysis of capacity and time/cost metrics to ensure optimal balance between staff and freelance resourceso Responsible for the building of a strong vendor and freelancer network and the oversight to ensure quality, schedule and budget needs are met

Brookfield, Wisconsin, United States

This position is responsible for interfacing with customers, identifying their needs and demonstrating product features and capabilities. It’s also a position that works in collaboration with sales, implementation and support workgroups to improve on and ensure a positive customer experience. Our group works to train internal colleagues on the features of our products and collaborates with the product management team to develop new products and enhance existing ones.

Brookfield, Wi

This position is responsible for developing operational objectives and executing organizational initiatives that increase efficiency, eliminate waste, reduce costs and increase customer satisfaction with the live and virtual trainings that OnCourse Learning Offers. In the first 365 days of my employment our team was able to:Operations– Increase webinar hosting capacity by over 200%– Grow workgroup capacity by implementing new processes, improving existing workflows and establishing new operational behaviors by leveraging:• Time studies,• Process mapping, • Workflow documentation, • Market analysis (Instructor Pay)• Provider contract reviews and• Financial analysisCost Reduction– Reduce platform licensing fees by 76%– Decrease printing costs by 53%– Increase capacity while decreasing operational expenseInstructor Oversight– Enhance and Update Instructor Job Descriptions– Update and Standardize Instructor Contracts– Establish and Formalize Vetting Criteria for instructorsCustomer Satisfaction– Implement a dashboard to track and display Voice of the Customer coming from customer surveys– Instituted Net Promotor Score metrics for trainings in all formats– Enhance the analysis of customer feedback by establishing Level I, Level II and Instructor satisfaction metricsFinancial Analysis / Impact– Enhance pricing practices and expense estimation– Increase revenue through increased capacity– Increase operational margin through innovative scheduling and better tracking of fixed and variable cost

Greater Milwaukee Area

This position was responsible for cultivating and maintaining ASQ’s strategic partnerships with sponsors, instructors, exhibitors and speakers. It set the vision and championed the execution of ASQ’s Industry 4.0 initiative, and it oversaw the successful execution of all in-person and virtual conferences and learning events. This position also led the strategic direction for partnerships in collaboration with other internal and external stakeholders. The scope of this position also included:• Conducting market research and analysis on industry training, conference design, and professional development• Orchestrating the development of yearly marketing plans for the event portfolio and communication tactics used to promote headquarter run professional development events • Leading the cross-functional collaboration of internal workgroups to ensure that all partnerships were driving toward ASQ’s overall goals while maximizing value for organizational partners. • Contracting with external providers, overseeing customer relations, and working collaboratively with internal and external subject matter experts

Milwaukee, Wi

This position was responsible for managing the operations of all headquarter conference, learning events. The position oversaw the development, planning, budgeting, and execution of ASQ’s global event portfolio and had additional responsibilities that included:• Contracting with external providers, overseeing customer relations, and working collaboratively with internal and external subject matter experts • Leading and conducting market research activities such as benchmarking, voice of customer analysis, and data analysis relative to training and conference events • Leveraging repurposed content to develop omnichannel, content marketing strategies that utilized event websites, social media channels, webinars and webcasts• Facilitating the development of short and long-term education product strategies and overseeing adjunct faculty.• Conducting market research and analysis on the training industry, conference design, and professional development

This position led the development of Industry trainings and conferences. The scope of the role included the design of learning events to be delivered face-to-face, virtually, or in a blended format and had additional duties that included:Instructional Design• Developing assigned training courses based on the ADDIE (Analyze, Design, Develop, Implement and Evaluate) model of Instructional Design• Creating and managing project plans for implementing and enhancing assigned training programs.• Developing new learning solutions in various media, with special emphasis on web-based training, but also including instructor-led, blended, and virtual• Evaluating customer responses to overall program and product lines and ensure continual improvement of new and existing programs• Collaborating with faculty and subject matter experts in the effective design and delivery of all learning programs and eventsTraining Development• Working with subject matter experts in various industries to develop face-to-face, web-based, and blended trainingso Facilitating changes to ASQ's course development process to reflect instructional design best practiceso Collaborating with sales and market development to conduct needs assessments, product design and the implementation of training programso Working with subject matter experts from a wide range of markets and industries to develop and validate course contento Facilitating changes to ASQ's course evaluation process to accurately measure the effectiveness, impact, and return on investment of training products• Assuming development roles including instructor development, contract management, instructor hiring, and instructor firing• Facilitating and supervising the activities of faculty representing 5 different markets • Conducting trainings with society chapters to share financial models; market information and budget approaches for society learning events

In addition to the training development responsibilities, this position was also accountable for the design, development, and project management of ASQ's conferences and learning events. This position also included responsibility for developing a venue for ASQ members and customers to gain ideas, tools, learning experiences and networking opportunities that enable them to advance their professional development and enhance their skills. In addition, this position was accountable for customer service, financial, operational and people objectives as well as growth and performance improvement. The scope of this role also included:• Setting the vision of how society conferences were positioned and aligned. This position was in charge of developing the strategy on how that vision was rolled out and worked with Marketing, Communications, Third Party Providers and Creative Services to implement the strategy into practice • Developing new learning solutions in various format including web-based, instructor-led, blended and virtual• Enhancing course development processes to reflect instructional design best practices• Evaluating customer feedback on training products, and ensuring continual improvement of new and existing training programs• Contracting with external providers, overseeing customer relations, and working collaboratively with internal and external subject matter experts

➢ Program Outreacho Coordinated state and local outreach effortso Developed online and video conferencing programs for distance learning o Collaborated with print and televised media in marketing of current and upcoming programmingo Instructed health education programs for elementary, middle, and high school age studentso Designed and led a community education programs for parents, teachers, and child-care providers

Post Graduate Courses, Adult Education

Bachelor Of Science, Education

Activities and Societies: 4 year letterman (Football), Member of the 1992 NCAA Division III National Championship Football Team

Education record