Michael E. Dunn Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

- Enhanced performance for issuing 75-vehicle quotes (~120 to 10 sec), increasing max vehicles from 30. In doing so, proposed and implemented UI design, and demonstrated API patterns for reduced service call redundancy and use of asynchronous logic and bulk CRUD operations- Expanded New Auto system portfolio to 25 additional states. In doing so, transformed a complex monolith UI for 2 screens into mono-repo projects and libraries and enabled additional teams to feasibly onboard and help accelerate expansion- Compartmentalized a lengthy and dependent API class into over 25 independent abstract classes, which has enabled feasible external use of API, reducing time and duplicate effort- Firmly represents and holds role of lead engineer within team. Actively reviews merge requests of 5 teams to direct towards engineering excellence practices. Provides input on pattern refinement to principal and solutions engineers.- Recurrently conducts technical interviews for entry and mid-to-senior level engineering roles. Increased Hack.Diversity candidates’ company desirability rank by 5 points (top 8 to top 3)

Boston, Ma, Us

- Built a secure RESTful microservice responsible for generating dynamic quote proposal PDFs. This microservice decreased dependencies between services and made the main API server more lightweight. In addition, the service's structure reduced methods by 50% and created clearer mapping between ACORD XML and Java domain objects- Enhanced the flow of the business auto application. As part of this, combined screens with dependent fields using Angular ngrx/store and Sass. In addition, implemented license format validators with Angular effects prior to ordering driver reports, saving the company the potential cost of ordering reports for policies that cannot be issued- Actively reviews pull requests across 5 development teams, learning from and providing feedback on all developers’ code- Enhanced end-to-end test coverage from 50% to 100% and produced auto-generating test reports

Boston, Ma, Us

-Participated in a 12-week Front-End Web Development Immersive boot camp course at General Assembly Boston.- First prize winner of 2nd Annual Fusion Alliance Hackathon – developed Google Home Assistant/Amazon Alexa eService for policyholders (using Express/NodeJS, DialogFlow and Twilio)-Developed the below skills as an active member on a software development team: (1) API's: Delivered Java software for team assignments (specifically around ACORD generators and PDF generator services); utilized Express in Heroku for LM/Fusion Hackathon solution. (2) HTML/CSS: Delivered front-end software for team assignments using Angular Material and flexbox. (3) JavaScript: Delivered front-end software for team assignments (specifically around MatDialogs, Observables, Behavior Subjects, Reducers, Actions, Effects, and automated scripting enhancements). (4) Front-End Development Tools: Developed a broader understanding of web tools and facilities through shadowing the development of flexible prototypes. (5) Software Lifecycle Management: Developed a broader understanding of the SDLC through seeing the process within our development teams, as well as from reading material from current MBA studies. (6) Software/Application Testing: Built, updated, and enhanced Karma, Protractor and JUnit tests. (7) Rapid Prototyping: Built a flexible front-end prototype using HTML, CSS, JavaScript, JQuery, and Bootstrap to work around usability test scripts. (8) UX: Participated in accessibility workshops, implemented accessibility code improvements, participated in usability studies as a notetaker and provided feedback on designs before they were shared with development teams. (9) XML: Delivered back-end software for team assignments that heavily involved analyzing, retrieving, manipulating and saving elements from an ACORD XML and creating XML tests.

Boston, Ma, Us

-Identified negative system behavior and assesses its customer impact while collaborating with developers on the most feasible and effective solution-Researched customer behavior via voice of the customer tools and anecdotal feedback from service representatives to build quantitative and qualitative reports used for prioritization decisions.-Determined testing priorities and approach based on research of internal system trends, external industry trends, performance analysis, and competitor decisions. Provides additional recommendations on operations and resourcing.-Promoted exploratory testing and behavioral driven development to create a collaborative environment between developers and analysts and a stronger exposure of application defects. -Solicits ideas for process improvements and assists with the implementation of new processes to improve internal efficiency. -Mentored newer team members on daily tasks, trains larger team on newly learned concepts and develops learning materials for future reference and training. -Engaged other departments to coordinate interdepartmental activities that foster open communication and assure internal and external customers receive prompt, efficient service.-Actively self-learned code and design to enhance developer collaboration and better understand the technical details of the applicationPrior Roles:-Business Systems Analyst II (May 2014- October 2015)-Business Systems Analyst I (April 2013- May 2014)-Associate Business Systems Analyst (May 2012- April 2013)

-Migrated Accounts Payable data to a new data system and oriented employees on the system's end user functionality, such as how to obtain, enter or edit data profiles.-Processed and distributed biweekly payroll checks for the Human Resources department.-Gave tours of the facility to prospective customers and provided additional information about Financial Services, Recreational Services, Dietary and Admissions-Miscellaneous clerical tasks including Excel maintenance and file upkeep

Boston, Ma, Us

-Tested and validated dashboard and reporting data-Streamlined the data reporting process -Identified and analyzed business problems -Improved operational efficiency within the business

Conducted surveys via telephone and entered results into a data system, working towards specified completion goals for each survey.

Master Of Business Administration (M.B.A.), It Management

Wdi, Front-End Web Development

Bachelor’S Degree, Information Systems Management (Ism)